Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Kesel

Clifton Springs

Summary

Compassionate and resilient Behavioral Health Technician with experience at Rochester Regional Health System. Skilled in crisis intervention and conflict de-escalation, I effectively foster teamwork and enhance patient safety. Proven ability to implement therapeutic activities that promote mental health support and self-awareness, ensuring a positive environment for clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Rochester Regional Health System
09.2023 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Searched resident belongings prior to and during stays.
  • Performed client intake procedures according to internal standards for new admissions.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.

Environmental Services Housekeeper

Rochester Regional Health System
06.2022 - 07.2023
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

Maintenance Technician

Walmart
04.2020 - 05.2023
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Reported maintenance issues encountered in the store to management for prompt resolution.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.

Education

Practical Nursing

Wayne Finger Lakes Boces
Newark, NY
08-2025

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • Mental health support
  • Conflict resolution
  • Patient observation
  • Group facilitation
  • Housekeeping skills
  • ADL support
  • Team collaboration
  • Infection control
  • Data collection

Certification

  • Mental Health First Aid Training - April 2025
  • Mandated Reporter - April 2025
  • Narcan (Naloxone) Training - March 2025

Timeline

Behavioral Health Technician

Rochester Regional Health System
09.2023 - Current

Environmental Services Housekeeper

Rochester Regional Health System
06.2022 - 07.2023

Maintenance Technician

Walmart
04.2020 - 05.2023

Practical Nursing

Wayne Finger Lakes Boces

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