William Kesel
Clifton Springs
Summary
Compassionate and resilient Behavioral Health Technician with experience at Rochester Regional Health System. Skilled in crisis intervention and conflict de-escalation, I effectively foster teamwork and enhance patient safety. Proven ability to implement therapeutic activities that promote mental health support and self-awareness, ensuring a positive environment for clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Rochester Regional Health System
09.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Environmental Services Housekeeper
Rochester Regional Health System
06.2022 - 07.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Maintenance Technician
Walmart
04.2020 - 05.2023
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Reported maintenance issues encountered in the store to management for prompt resolution.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Education
Practical Nursing
Wayne Finger Lakes Boces
Newark, NY08-2025
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- Mental health support
- Conflict resolution
- Patient observation
- Group facilitation
- Housekeeping skills
- ADL support
- Team collaboration
- Infection control
- Data collection
Certification
- Mental Health First Aid Training - April 2025
- Mandated Reporter - April 2025
- Narcan (Naloxone) Training - March 2025
Timeline
Behavioral Health Technician
Rochester Regional Health System
09.2023 - Current
Environmental Services Housekeeper
Rochester Regional Health System
06.2022 - 07.2023
Maintenance Technician
Walmart
04.2020 - 05.2023
Practical Nursing
Wayne Finger Lakes Boces