William Kienas
Kalispell,MT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Looking for advancement through company to build a lasting career.
Overview
14
14
years of professional experience
Work History
Assistant Manager
VFW Post #2252
07.2016 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
Store Manager
Dreamsleep
03.2014 - 06.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
Checker
Super 1 Foods
05.2009 - 03.2014
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Performed checks to determine most accurate pricing.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Identified produce items and input corresponding PLU codes.
- Assisted with unloading customer carts onto conveyor belt.
- Checked personal identifications during alcohol and tobacco sales.
- Directed customers on methods to obtain refunds, returns and exchanges.
- Identified issues and developed solutions to improve quality control.
Education
No Degree - Business Administration And Management
The University of Montana
High School Diploma -
Flathead High School
06.1992
Skills
- Customer Relations
- Money Handling
- Performance Tracking and Evaluations
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Sales Reporting
- Cash Deposits and Receipts
Timeline
Assistant Manager
VFW Post #2252
07.2016 - 08.2023
Store Manager
Dreamsleep
03.2014 - 06.2016
Checker
Super 1 Foods
05.2009 - 03.2014
No Degree - Business Administration And Management
The University of Montana
High School Diploma -
Flathead High School
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