William Klich
Saginaw
Overview
38
38
years of professional experience
Work History
Service Representative
OneBMG
Beaverton
03.2006 - Current
- Tested repaired items to ensure functionality before returning them to customers.
- Troubleshot electrical circuits using schematics and diagrams.
- Maintained accurate records of service calls, repairs, and parts used.
- Installed new systems according to manufacturer specifications.
- Inspected equipment for proper operation and safety hazards prior to use.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Provided technical support to customers over the phone and in person.
- Provided training on the safe usage of equipment when needed.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Prepared job assignment reports and forms for accountability and traceability.
- Logged services performed in service ticket system.
- Traveled to customer locations to complete work for pre-set appointments.
Electronics Technician
U.S.Coast Guard
All
03.1987 - 09.2016
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
- Operated and maintained computerized automated test equipment and special equipment test devices.
- Implemented safety protocols to prevent damage to equipment and injury to personnel.
- Trained junior technicians on the maintenance and repair of electronic equipment.
- Managed inventory of electronic parts and tools, ensuring availability for repairs.
Education
Business Administration
Baker College
Flint, MI06-2004
Skills
- Technical support
- Equipment maintenance
- Troubleshooting techniques
- Preventive maintenance
- Safety protocols
- Customer service
- Problem solving
- Time management
- Effective communication
- Training and development
- Team collaboration
- Service reporting
- Microsoft Office Suite
Timeline
Service Representative
OneBMG
03.2006 - Current
Electronics Technician
U.S.Coast Guard
03.1987 - 09.2016
Business Administration
Baker College