William Klostermann
Cincinnati,OH
Summary
Customer service professional, dedicated to going above and beyond in meeting customers needs.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Premier FBO
CVG
03.2025 - Current
- Greeting passengers and pilots upon arrival, offering refreshments, and ensuring a welcoming atmosphere in the lobby.
- Arranging ground transportation (rental cars, limos, shuttles) and hotel reservations for flight crews
- Order catering based on the requests of passengers and crews. At times reaching out to multiple vendors to fulfill the desired items.
- Responsible for making sure our snacks/refreshments are fully stocked so we can wow our guests when they arrive.
- Generating and processing client invoices for services such as fueling, landing fees, ramp fees, and catering.
- Communicating with line service personnel via radio or text to coordinate fueling, towing, parking, and hangar space.
- Familiarity with scheduling software, and multi-line phone systems.
Customer Experience Specialist
Delta Air Lines, Inc
Cincinnati
02.2020 - 02.2024
- Assisted 250 passengers weekly.
- Promoted to assist Delta's High Value Passengers on the Premium Sales & Service Desk.
- Averaged $1 million yearly in booked flights.
- Elected to the Employee Engagement Council. As a council we explored ways to improve efficiency for Delta Employees in the Reservations and Care Department. Examples: We found software to update our scheduling procedures, as well as simplify steps required for ticketing which helped to better serve our passengers.
Life Enrichment Director
Dominion Senior Living
Florence
01.2019 - 09.2019
- Planned and organized daily activities for my residents for their enjoyment.
- Initiated partnerships with outside organizations to provide additional resources for residents.
- Facilitated group outings such as museum trips, shopping excursions, and nature hikes.
Front of House Leader
Chick-fil-A
Florence
03.2012 - 07.2016
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Bachelor of Arts (B.A.) - Physical Education
Abilene Christian University
Abilene, TXHigh School Diploma - undefined
Abilene High School
Abilene, TX05.2002
Skills
- Attention to detail
- Great Listener
- Problem Solver
- Relationship building
- Effective Communicator
Timeline
Customer Service Representative
Premier FBO
03.2025 - Current
Customer Experience Specialist
Delta Air Lines, Inc
02.2020 - 02.2024
Life Enrichment Director
Dominion Senior Living
01.2019 - 09.2019
Front of House Leader
Chick-fil-A
03.2012 - 07.2016
High School Diploma - undefined
Abilene High School
Bachelor of Arts (B.A.) - Physical Education
Abilene Christian University