William Learst
Lakeville,MN
Summary
Determined Store Director with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Director
Target
10.2022 - Current
- Builds team culture, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborates with district leader on staffing, financial goals and sales optimization.
- Implements process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Influences store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Effectively manages staffing challenges, training, safety compliance culture, inventory control and financial functions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
District Manager of Asset Protection and Safety
Target
04.2017 - 10.2022
- Plan, execute and oversee district asset protection and safety business goals and plans
- Strategically develop each Team Leader to oversee store apprehensions, safety and inventory shortage reduction to run their own effective business
- Facilitate training of safety regulations and security procedures, providing mentorship for all employees
- Review all safety incidents with Asset Protection and Store Leadership creating a prevention plan and training for the team
- Complete thorough walk-throughs of stores reviewing apprehension, investigation safety and compliance standards and creating improvement plans for leaders
- Critically review all apprehensions and safety incidents and provide feedback to continuously improve performance
- Worked with local law enforcement to investigate known criminal actions
- Advise Store and Asset Protection Team Leaders how to handle any safety situation in the moment during all business hours
- Partner with District Team Leaders to create store culture and one team of leadership for all employees.
Executive Team Leader of Asset Protection
Target
07.2013 - 04.2017
- Played a critical role in the store achieving top performing sales goals (revenue)
- Coached and provided leadership to the store team on customer friendliness, down-stocking best practices, keeping floor sets clean and more leading to an increase of positive customer satisfaction surveys
- Work with store leadership to utilize the sales team to drive and execute the goals for apprehensions and safety.
Asset Protection Team Leader
Target
07.2011 - 07.2013
- Sought out and used best practices from leadership and peers to apprehend both external and internal thefts
- Worked with the Store Leadership Team to resolve inventory shortage issues
- Taught safety best practices and held safety meetings for the store team to drive safety business goals.
Investigation Specialist
Target
03.2009 - 07.2011
- Supported stores in the group to apprehend shoplifters/theft groups
- Assisted in training store teams to make apprehensions
- Worked with law enforcement to submit cases for prosecution.
Protection Specialist
Target
07.2007 - 03.2009
- Provided Guest Services and customer guidance when needed
- Was a visible presence for security, securing the store for the team and guests
- Responded to theft situations and intervened using safe best practices
- Created store shortage shrink culture to drive positive year over year shortage results.
Education
Bachelor of Science in Criminal Justice - Criminal Justice
University of Phoenix
11.2012
Associate of Applied Science - Law Enforcement -
North Hennipen Community College
05.2008
Skills
- Leadership
- Employee Development
- Strategy & Planning
- Cost Analysis & Reduction
- Multi-tasking
- Communication
- Collaboration
- Facilitation, Training and Development
- Problem Solving
- Critical Thinking
- Non-violent Intervention
- Diffusing Difficult Situations Safely
- OSHA Compliance
Certification
- Non-Violent Intervention, 2007, Present, Certified in deescalating potentially violent situations
- Apprehension Certification, 2009, Present, Certified to apprehend external subjects
- Internal Certification, 2015, Present, Certified to do internal interviews of team members with theft related topics
Projects
Private Pilot License, 06/2005, Present
Timeline
Store Director
Target
10.2022 - Current
District Manager of Asset Protection and Safety
Target
04.2017 - 10.2022
Executive Team Leader of Asset Protection
Target
07.2013 - 04.2017
Asset Protection Team Leader
Target
07.2011 - 07.2013
Investigation Specialist
Target
03.2009 - 07.2011
Protection Specialist
Target
07.2007 - 03.2009
Bachelor of Science in Criminal Justice - Criminal Justice
University of Phoenix
Associate of Applied Science - Law Enforcement -
North Hennipen Community College
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