William Lewis
Moncks Corner,South Carolina
Summary
Diligent professional with 20+ years of experience and a proven knowledge of troubleshooting, diagnostics and preventive maintenance. Aiming to leverage my abilities to successfully fill a position at your company.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Manager/Technician
Moncks Corner Heating & Air
10.2022 - Current
- Implemented process improvements that streamlined workflows and reduced service delivery time.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
CDL TRUCK DRIVER- Part-Time
Prince's Towing LLC
10.2022 - Current
- Assisted at scenes of motor vehicle collisions by stabilizing accidents.
- Liaised and clearly communicated with motorists, first responders and traffic operators during incidents.
- Diagnosed and performed basic repair tasks to disabled vehicle to allow for safe towing.
- Heavy haul driver with experience with lowboy, landol, and heavy wrecker.
- Hauling heavy equipment, box trucks and tractor trailers
OWNER/TECHNICIAN
Moncks Corner Heating & Air
02.2022 - 10.2022
- Scheduled deliveries with service vendors or product suppliers.
- Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
- Orchestrated administrative activities directly related to making products or providing services.
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth mindset.
SERVICE MANAGER/TECHNICIAN
Moncks Corner Heating & Air
08.2010 - 02.2022
- Completed service ticket documentation and obtained signatures before leaving customer sites.
- Interfaced with customers, dealers and sales representatives to determine service and scheduling needs of customers.
- Kept maintenance and testing equipment operating by following instructions, troubleshooting breakdowns and maintaining supplies.
- Read blueprints and schematics to determine methods and sequences of assembly.
- Tore down, repaired and rebuilt faulty assemblies.
- Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
- Remained up-to-date on technical and product knowledge within area of responsibility.
- Prepared staff work schedules and assigned specific duties.
LEAD FRAMER
Westech Interiors
02.2005 - 07.2010
- Completed tear-down of existing structures to prepare for new construction.
- Mentored junior team members, providing guidance on proper techniques and safety.
- Examined buildings and project specifications to determine measurements and dimensions.
- Protected structures or surfaces near work areas to avoid damage.
- Installed horizontal and vertical metal or studs for attachment of wallboard on interior walls.
- Installed structures and hardware with careful attention to dimensions and tolerances.
- Anchored and braced forms and other structures in place, using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
- Studied specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
SERVICE TECHNICIAN
Cullum Mechanical Services
08.2002 - 05.2005
- Kept maintenance and testing equipment operating by following instructions, troubleshooting breakdowns and maintaining supplies.
- Communicated with management and other team members to provide detailed reports and updates on assignments.
- Completed service ticket documentation and obtained signatures before leaving customer sites.
- Tore down, repaired and rebuilt faulty assemblies.
- Remained up-to-date on technical and product knowledge within area of responsibility.
SERVICE HELPER
RW Petty & Sons
04.1999 - 06.2002
- Adjusted, connected and disconnected wiring, piping, tubing and other parts, using hand and power tools.
- Adjusted, maintained, and repaired tools, equipment, and machines and assisted more skilled workers with similar tasks.
- Held and supplied tools, parts, equipment and supplies for other workers.
- Installed and replaced machinery, equipment and new and replacement parts and instruments, using hand and power tools.
- Examined and tested machinery, equipment, components and parts for defects to ensure proper functioning.
- Prepared work stations for use by mechanics and repairers.
Education
HIGH SCHOOL DIPLOMA -
Stratford High School
Goose Creek, SOUTH CAROLINA05.1999
High School Diploma -
U.S. Career Institute
Fort Collins, CO07-2024
Skills
- Customer Relationships
- Daily Vehicle Inspections
- Safety Management
- Customer Service
- Multitasking and organization
- Problem-solving
- Team leadership
- Reliable and responsible
- Mechanical diagnostics
Certification
12091982247572658M
Timeline
Service Manager/Technician
Moncks Corner Heating & Air
10.2022 - Current
CDL TRUCK DRIVER- Part-Time
Prince's Towing LLC
10.2022 - Current
OWNER/TECHNICIAN
Moncks Corner Heating & Air
02.2022 - 10.2022
SERVICE MANAGER/TECHNICIAN
Moncks Corner Heating & Air
08.2010 - 02.2022
LEAD FRAMER
Westech Interiors
02.2005 - 07.2010
SERVICE TECHNICIAN
Cullum Mechanical Services
08.2002 - 05.2005
SERVICE HELPER
RW Petty & Sons
04.1999 - 06.2002
HIGH SCHOOL DIPLOMA -
Stratford High School
High School Diploma -
U.S. Career Institute