William L. Harris
Dolton,IL
Summary
Proven ability to manage client relationships and coordinate services within fast-paced environment. Skilled in problem-solving and effective communication, with focus on delivering high-quality results. Seeking to transition into new field where these transferable skills can be applied to achieve team and organizational goals.
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Resourceful and personable Resident Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
23
23
years of professional experience
Work History
Service Coordinator
Hammond Elderly Apartments
01.2017 - Current
- Responsible for assuring that residents are linked to the specific supportive services and resources they need to continue living independently, achieve the goal of retaining occupancy, and contributing to the residents’ self-sufficiency
- Provide case management, to include intakes, referral services, evaluation of health, psychological and social needs, development of individually tailored case plan for services and periodic re-assessment of the resident’s situation when services are not available through the general community
- Manage the operating budget to control expenses
- Establish links with agencies and service providers in the community
- Educate residents on available services, application procedures, client rights, etc., providing advocacy as necessary
- Refer residents to the appropriate agency
- Develop and monitor a directory of providers for use by property staff and residents
- Develop and monitor ongoing provision of services from community agencies and update case management and provider agency with the progress of the resident
- Complete, review, and submit reports on a timely basis
- Provide program support by organizing support programs with community organizations, assisting residents in building an informal support network, coordinating and / or providing training to residents in the obligations of tenancy
- Develop and implement a comprehensive resident services, education, and life enrichment program
- Oversee the development and implementation of resident activities and events
Case Coordinator
Employment & Employer Services Inc
01.2010 - 01.2017
- Effectively service two programs at two different locations - FamilyWorks and Housing Choice Voucher Programs
- Provide holistic services to low-income families to enhance their financial independence and self-sufficiency
- Maintain a high level of client engagement of difficult to serve populations
- Interview individuals and family members to compile information on social, employment, educational, criminal, institutional, or drug history
- Develop individual service plans and assess client progress towards individual and family goals
- Create systems and develop excellent rapport with clients which yield to individual programmatic goals being exceeded consistently
- Develop and maintain relationships with community-based agencies and organizations
- Connect families to internal and external services to address the service needs of each family member
- Maintain current case files on over100 families that accurately detail staff efforts to engage each family members’ engagement in services and progress towards goals
- Identify employment services that enhance client employability and lead to direct employment placement
- Spearhead efforts to engage the most youth into youth programs and summer employment each year programmatically
- Coordinate and facilitate various orientations and workshops to empower clients on services available via the FamilyWorks Program
- Perform home visits consistently to identify hidden barriers preventing families from reaching individual and family goals
- Work non-traditional work hours to service difficult to engage families
- Facilitate off-site events to engage families in programmatic services
- Prepare weekly, monthly, quarterly, and annual reports on activities of program
Senior Case Manager
Featherfist
01.2009 - 01.2010
- Managed a caseload of fifty individuals
- Established Individual Service Plans goals and objectives
- Complete daily production log
- Link clients to medical, dental, housing, and employment services
- Interview client for program intake purposes
- Complete monthly and quarterly reports
- Interviewed, trained, and supervised other staff
Housing Case Manager
Christian Community Health Center
01.2002 - 01.2009
- Complete home visits
- Interview clients for intake purposes
- Established Individual Service Plan goals and objective
- Responsible for submitting monthly and annually reports to supervisor
- Track client progress by completing progress notes using the DAP systems
- Assist client with referrals
- Input client progress into HMIS and Factors systems
Education
Missouri Western State College
St. Joseph, MO01.1995
undefined
Thornton Township High School
Harvey, IL01.1991
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
Military
United States Army (1992 to1996)
2023 Service Coordinator of the Year
I was nominated by my peers for the Service Coordinator of the Year award. To be considered for this award, I had to demonstrate that I provided high-quality services, professionalism, and caring.
Timeline
Service Coordinator
Hammond Elderly Apartments
01.2017 - Current
Case Coordinator
Employment & Employer Services Inc
01.2010 - 01.2017
Senior Case Manager
Featherfist
01.2009 - 01.2010
Housing Case Manager
Christian Community Health Center
01.2002 - 01.2009
undefined
Thornton Township High School
Missouri Western State College
Similar Profiles
Jake HammondJake Hammond
Office Worker at Hammond And Hammond Property ManagementOffice Worker at Hammond And Hammond Property Management
Bineet KalraBineet Kalra
Leasing Co-ordinator at Werkliv/ University Apartments/ WESTER-LAND ApartmentsLeasing Co-ordinator at Werkliv/ University Apartments/ WESTER-LAND Apartments
Jillian PalominoJillian Palomino
Lead Carpenter at Andrew HammondLead Carpenter at Andrew Hammond