William Libengood
New Port Richey,FL
Summary
Results-driven Collision Estimator at Ferman Chevy, adept in damage assessment and cost estimation. Enhanced customer satisfaction through precise repair estimates and effective communication. Trained junior estimators, ensuring adherence to best practices. Proficient in utilizing estimating software and managing multiple cases under tight deadlines, consistently delivering quality outcomes.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Collision Estimator
Ferman Chevy
Tarpon Springs
2014 - Current
- Assessed vehicle damage and prepared detailed estimates for repair costs.
- Collaborated with technicians to ensure accurate repair timelines and procedures.
- Communicated with customers to explain repair processes and provide updates.
- Utilized estimating software to generate precise cost assessments and invoices.
- Trained junior estimators on best practices and company standards for accuracy.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Collision Center Manager
New Port Collision Center
New Port Richey, FL
2012 - 2014
- Managed daily operations of collision repair processes and workflow efficiency.
- Oversaw team performance, providing training and mentorship to technicians.
- Implemented quality control measures, ensuring adherence to industry standards.
- Developed and maintained relationships with insurance adjusters for seamless claims processing.
Collision Estimator
New Port Collision Center
New Port Richey, FL
2010 - 2012
Detail Center Manager
New Port Lincoln Mercury
New Port Richey, FL
1997 - 2010
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed staff training programs to enhance team performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw scheduling processes, ensuring adequate staffing for peak business hours.
Education
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL06-1984
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Estimating techniques
- Parts ordering
- Claims processing
- Repair planning
- Damage documentation
- Diagnostic tools
- Structural analysis
- Detailing techniques
Certification
I car certified
Timeline
Collision Estimator
Ferman Chevy
2014 - Current
Collision Center Manager
New Port Collision Center
2012 - 2014
Collision Estimator
New Port Collision Center
2010 - 2012
Detail Center Manager
New Port Lincoln Mercury
1997 - 2010
High School Diploma -
Tarpon Springs High School