Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Luongo

Clinton,TN

Summary

Motivated worker with 5+ years in a construction/production enviornment . Proven track record of exceeding production goals in competitive environments. Quick thinker with great adaptability for training and advancement. Talented at managing high workloads with an efficient and quality-driven mindset. Able to determine needs and overcome objections. Present products as a total solution for the customer long term. Efficient at first call resolution and customer satisfaction when handling customer service needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Service Technician

Unlimited Restorations
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.

Electrical Apprentice

Florida Electrical Solutions
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

Glass Technician

Safelight Auto Glass
  • Removed particles such as dirt and loose glass from damaged areas.
  • Kept work areas organized, clean and free of hazards.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Applied primer, installed glass and monitored curing.
  • Replaced windshields and windows in vans, trucks and cars.

Sales/Service Technician

Quality Pools of Knoxville
  • Offered feedback and recommendations to sales and engineering departments to improve products.
  • Worked with admin to generate accurate invoices for service and components used.
  • Maintained receipts and trip mileage to properly file on-time expense reports.
  • Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
  • Communicated with customer, troubleshot and operated computer to discover and input information.
  • Addressed each customers' needs and wants to recommend suitable product options.

Customer Service Representative

Team Health
03.2022 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Slitter Supervisor and Operator

Grand Steel
03.2023 - 10.2023
  • Followed company policies and OSHA requirements to maintain work safety.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Troubleshot and resolved various issues with machinery, maintaining quality and performance.
  • Used gauges, calipers, and other devices to take measurements and identify problems.
  • Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
  • Loaded and positioned raw materials in loading and feeding mechanisms.

Education

G.E.D -

Daytona State College

Skills

  • Customer Service
  • Preventive Maintenance
  • Project Oversight
  • Work Documentation
  • Equipment Troubleshooting
  • Regulatory Compliance
  • Heavy Lifting
  • Work With Minimal Supervision
  • Equipment Inspection
  • Commercial Construction
  • Valid Driver's License
  • Project Management
  • Operating Test Equipment
  • Hand Tool Knowledge
  • Power Tool Proficiency
  • Flexible and Adaptable

Certification

CPR Certification OSHA 10 Hour Certification Skillset Microsoft Office Interpersonal Competitive Analytical problem solver Product knowledge Goal driven Troubleshooting Conflict Resolution Training and Development Team Building Positive Mindset Great Phone Skills 02/21 - Present 03/20 - 02/21 03/18 - 03/20 02/16 - 03/18 Flexible Schedule Multi-tasker Quick thinker Data Entry ADP Overcoming Objections 2014

Timeline

Slitter Supervisor and Operator

Grand Steel
03.2023 - 10.2023

Customer Service Representative

Team Health
03.2022 - 07.2022

Service Technician

Unlimited Restorations

Electrical Apprentice

Florida Electrical Solutions

Glass Technician

Safelight Auto Glass

Sales/Service Technician

Quality Pools of Knoxville

G.E.D -

Daytona State College

Similar Profiles

CREATE PROFILE
William Luongo