William L. Wilson
Crestview,Florida
Summary
Experienced professional with a strong background in operational excellence and team leadership. Skilled in driving growth and improving productivity through strategic planning and effective resource management. Committed to fostering collaboration and adaptability to achieve organizational goals, demonstrating exceptional problem-solving and decision-making skills.
Overview
29
29
years of professional experience
Work History
General Manager
Extended Stay America
01.2019 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Service Technician
Compass Resorts
10.2018 - 01.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Service Technician
Rooter-man Plumbing of NWFL
10.2017 - 05.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Technician
Acme Plumbing
03.2015 - 10.2017
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Chief Maintenance Engineer
Hotel Equities
06.2012 - 03.2015
- Reduced downtime for critical systems by proactively addressing potential issues and conducting regular inspections.
- Upgraded outdated equipment, resulting in improved productivity and lower repair costs.
- Developed and executed capital improvement projects for increased facility performance and longevity.
- Implemented energy-saving initiatives, leading to reduced utility costs and a greener facility footprint.
- Troubleshot complex mechanical issues, developing effective solutions that minimized downtime and expense.
- Enhanced overall efficiency with streamlined maintenance procedures and optimized resource allocation.
- Oversaw adherence to regulatory requirements such as OSHA standards, demonstrating a commitment to workplace safety.
- Leveraged expertise in project management best practices to consistently deliver high-quality results on time and within budget constraints.
- Managed a team of technicians, providing ongoing training and professional development opportunities.
- Established strong vendor relationships to negotiate cost-effective contracts for parts and services.
- Created detailed documentation outlining standard operating procedures for all aspects of facility maintenance operations.
- Optimized spare parts inventory management, ensuring minimal lead time for critical repairs without excessive stockpiling of components.
- Maintained open communication lines with stakeholders regarding the status of ongoing projects and anticipated completion dates.
Warehouse man
Acme Plumbing
09.2010 - 06.2012
- Receiving materials, inventory management, ordering materials, electrical issues, and material delivery
Emerald Grande Maintenance Supervisor
Legendary Inc.
06.2007 - 04.2010
- Responsible for scheduling of employees, ordering material, invoice coding, assigning work orders, closing and monthly billing of work orders, on-call Emerald Grande and Legendary commercial properties
- Work closely with Retail Sales, Guest Relations Director and HOA Property Manager for any issues pertaining to both the building structure as well as the individual condominiums
- Work on development and implementation of new EWorks work order program
- Previous Duties: Maintenance Technician, Completion of work orders for commercial properties including restaurants, office space, and residential space
- Scope of work included electrical, plumbing, HVAC, & remodeling issues
Electrician
Moses Electric
09.2005 - 06.2007
- Responsible for the ordering and distribution of tools and materials
- Reading of blueprints, rough-in, running of, and termination of electrical circuits
Programmer/Analyst
Food Lion LLC
01.1996 - 01.2004
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.
- Performed regression and system-level testing to verify software quality prior to release.
- Improved systems with addition of new features and infrastructure.
- Responded to and remedied critical issues to limit downtime.
- Updated documentation with project deviations to capture changes.
- Mentored junior developers on best practices, helping them grow their skill sets while enhancing overall team capabilities.
Education
Associate of Science - Information And Computer Systems
Brigham Young University Idaho
Rexburg, ID05-1994
Skills
- Team Leadership
- Challenge Resolution
- Operational Efficiency Management
- Collaborative Team Member
- Skill Development Coaching
- Effective Time Management
- Client Relationship Management
Languages
German
Full Professional
Timeline
General Manager
Extended Stay America
01.2019 - 02.2025
Service Technician
Compass Resorts
10.2018 - 01.2019
Service Technician
Rooter-man Plumbing of NWFL
10.2017 - 05.2018
Service Technician
Acme Plumbing
03.2015 - 10.2017
Chief Maintenance Engineer
Hotel Equities
06.2012 - 03.2015
Warehouse man
Acme Plumbing
09.2010 - 06.2012
Emerald Grande Maintenance Supervisor
Legendary Inc.
06.2007 - 04.2010
Electrician
Moses Electric
09.2005 - 06.2007
Programmer/Analyst
Food Lion LLC
01.1996 - 01.2004
Associate of Science - Information And Computer Systems
Brigham Young University Idaho
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