William MacKay
Rhinelander,WI
Summary
Accomplished Manager at The Key To Escape, demonstrating exceptional team leadership and complex problem-solving skills. Excelled in fast-paced environments, enhancing team productivity and engagement. Proven track record in improving patient care through empathy and effective communication, achieving significant milestones in employee and patient satisfaction. Care-focused Phlebotomist bringing 2-year background in medical care settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
25
25
years of professional experience
Work History
Manager
The Key To Escape
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Crisis Intervention Minister
Freelance
06.2007 - Current
- Strengthened community outreach programs by collaborating with local organizations to provide support for underserved populations.
- Provided compassionate counseling services for individuals dealing with personal crises or seeking spiritual guidance.
- Conducted weddings, funerals, baptisms, confirmations, dedications ceremonies with sensitivity to individual beliefs.
Mineman
US Navy
05.1999 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
Technical Diploma - Certified Nursing Assistant
Nicolet Area Technical College
Rhinelander, WI04.2024
Technical Diploma - Phlebotomy
Nicolet Area Technical College
Rhinelander, WI12.2023
No Degree - Firefighter
Nicolet Area Technical College
Rhinelander, WI06.2023
Technical Diploma - EMT
Nicolet Area Technical College
Rhinelander, WI12.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Patient Relations
- Patient Coping Mechanisms
- Patient Care and Empathy
Timeline
Manager
The Key To Escape
04.2023 - Current
Crisis Intervention Minister
Freelance
06.2007 - Current
Mineman
US Navy
05.1999 - 10.2023
Technical Diploma - Certified Nursing Assistant
Nicolet Area Technical College
Technical Diploma - Phlebotomy
Nicolet Area Technical College
No Degree - Firefighter
Nicolet Area Technical College
Technical Diploma - EMT
Nicolet Area Technical College