William Marshall III
Charlotte,NC
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Advocate
Target
Charlotte, North Carolina
06.2024 - 04.2026
- Assisted guests with returns, exchanges, and order pickup while following Target policies and resolving concerns in a friendly, professional way.
- Communicated with customers daily to create a welcoming shopping experience, answer questions, and help guests find products or services.
- Supported checkout and guest services by processing transactions accurately, reducing wait times, and promoting Target app, loyalty, and store services.
Crew Member
Jersey Mikes
Charlotte, NC
11.2023 - 03.2024
- Took customer orders, answered menu questions, and helped create a friendly experience.
- Prepared subs to customer requests while keeping the work area clean and organized.
- Handled register payments and supported coworkers during busy shifts.
Crew Member
Mcdondalds
Charlotte, NC
10.2022 - 02.2023
- Assisted guests with checkout, returns, exchanges, and store questions while providing friendly customer service.
- Helped resolve guest concerns by listening, explaining store policies, and finding quick solutions.
- Supported front-end operations by managing transactions, bagging items, helping at self-checkout, and keeping lines moving.
Education
Bachelor of Arts - Biology
University of North Carolina At Charlotte
Charlotte, NC05-2029
Extracurricular experience
KBK Club — Community Service Liaison
2021–2025
- Participated in a bi-weekly organization focused on personal and professional development for males of color
- Attended professional keynote events centered on leadership, career growth, identity, and community impact
- Built communication, networking, and teamwork skills through group discussions and club activities
- Engaged in conversations about how to support and positively impact the local community
- Developed confidence and professionalism while participating in a supportive school-based organization
Pre-Dental Club — Member
UNC Charlotte | 2025–2026
- Participated in a student organization dedicated to supporting students pursuing careers in dentistry
- Learned about dental school preparation, application steps, and career pathways in the dental field
- Connected with other pre-dental students through meetings, events, and professional development opportunities
- Gained exposure to dental and orthodontic professionals through club programming and networking events
- Developed stronger interest in healthcare, patient care, and dentistry through campus involvement
Investment Club — Member
UNC Charlotte | 2025–2026
- Participated in a student finance organization focused on investing, financial literacy, and stock market education
- Discussed market trends, portfolio strategies, and long-term investing concepts with other members
- Learned basic concepts in fundamental analysis, technical analysis, and financial decision-making
- Built knowledge of finance and investing through club meetings, discussions, and campus involvement
- Developed stronger understanding of business, economics, and long-term financial planning
Certification
- Microsoft Office Specialist: Word
- Microsoft Office Specialist: PowerPoint
- AP Capstone
Timeline
Guest Service Advocate
Target
06.2024 - 04.2026
Crew Member
Jersey Mikes
11.2023 - 03.2024
Crew Member
Mcdondalds
10.2022 - 02.2023
Bachelor of Arts - Biology
University of North Carolina At Charlotte