Erin Courtney
Grandville
Summary
Friendly and empathetic communicator with a passion for helping others. Has a proven track record at Target and Chick-fil-A, adept at de-escalating tense situations and solving complex problems, while maintaining a high level of professionalism. Recognized for exceptional interpersonal skills and maintaining composure under pressure, ensuring guest satisfaction. Dedicated to making positive impact by ensuring customer satisfaction and fostering lasting relationships.
Overview
2
2
years of professional experience
Work History
Guest Service Advocate
Target
Grandville, MI
09.2025 - Current
- Handled returns and exchanges, ensuring compliance with store policies.
- Supported team members, fostering a collaborative and productive work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
- Processed customer transactions efficiently at point-of-sale system.
Front of House Team Member
Chick-fil-A
Wyoming, MI
10.2023 - 08.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization of dining area, enhancing overall customer experience.
- Operated Point of Sale (POS) system efficiently, processing orders accurately and handling cash transactions responsibly.
- Addressed customer inquiries and concerns swiftly, resolving issues to maintain positive relationships and uphold brand reputation.
Education
Associate of Arts - Criminal Justice
Ferris Sate University
Big Rapids, MI05-2027
Skills
- Customer service background
- De-escalation techniques
- Complex Problem-solving
- Calm and professional under pressure
- Interpersonal skills
- Stress tolerance
Timeline
Guest Service Advocate
Target
09.2025 - Current
Front of House Team Member
Chick-fil-A
10.2023 - 08.2025
Associate of Arts - Criminal Justice
Ferris Sate University
Team Member of the Month
I received the Team Member of the Month award while I was working at Chick-fil-A for my work as a front of house team member. I was recognized for my work interacting with guests to create welcoming environment and working to support my team in achieving a seamless work flow.