William McDuffie
Daphne,AL
Summary
Adept Field Service Technician with a proven track record at Safran Seats USA, showcasing exceptional problem-solving and customer service skills. Elevated equipment reliability through meticulous preventive maintenance and troubleshooting, consistently praised for teamwork and positive attitude. Achieved certifications in missile technology, underscoring technical proficiency and a commitment to quality assurance.
Overview
11
11
years of professional experience
Work History
Logistics Account Executive
TQL
Mobile, AL
01.2025 - Current
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Achieved high levels of client satisfaction by regularly reviewing service quality and making necessary adjustments.
Field Service Technician
Safran Seats USA
Mobile, AL
06.2024 - 01.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
Aircraft Technician
Airbus
Mobile, AL
01.2023 - 06.2024
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Consistently maintained a clean and organized work area, facilitating efficient operations and minimizing workplace hazards.
- Efficiently managed multiple projects concurrently, successfully meeting deadlines while maintaining high-quality workmanship standards.
- Conducted thorough inspections for optimal aircraft safety and compliance with regulatory standards.
Assembler II
Collins Aerospace Systems
Foley, AL
06.2017 - 01.2023
- Used a plethora of tools including countersinks, micrometers, depth gauges, pneumatic rivet gun etc..
- Maintained and operated ADU’s, High speed drills, and Low speed drills.
- Used all types of fasteners such as Hi-lock, Hi-Lite, and Cherry etc..
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
14T Patriot Missile Defense
Army
05.2014 - 05.2017
- Enhanced missile system reliability by conducting thorough maintenance and troubleshooting procedures.
- Streamlined assembly and disassembly processes for missile components, reducing time spent on routine tasks.
- Successfully completed rigorous training programs, achieving certifications in specialized areas of missile technology and maintenance.
- Demonstrated exceptional attention to detail while performing critical measurements and calculations related to missile system specifications.
Education
GED - N/A
Faulkner State Community College
Fairhope, AL06.2012
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Preventive Maintenance
- Teamwork and Coordination
- Inventory Management
- Technical Analysis
- Work Order Management
- Workflow Management
- Quality Assurance Testing
Timeline
Logistics Account Executive
TQL
01.2025 - Current
Field Service Technician
Safran Seats USA
06.2024 - 01.2025
Aircraft Technician
Airbus
01.2023 - 06.2024
Assembler II
Collins Aerospace Systems
06.2017 - 01.2023
14T Patriot Missile Defense
Army
05.2014 - 05.2017
GED - N/A
Faulkner State Community College