William Metcalf
Hendersonville,TN
Summary
With a solid foundation in criminal justice studies from Vol State, seeking to transition into a career outside of the food service industry. Goal is to find an opportunity to continue personal and professional development in a field that has captivated my interest since high school.
Overview
18
18
years of professional experience
Work History
Restaurant Lead
7-11 Convenience Store
03.2023 - 09.2024
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new employees on restaurant policies, procedures, and standards of service excellence to maintain consistency across the team.
- Promoted a positive work atmosphere by proactively resolving conflicts within the team through mediation and clear communication.
- Monitored equipment maintenance schedules to ensure timely repairs or replacements for uninterrupted service delivery in the establishment.
- Increased team efficiency by implementing new scheduling and task delegation strategies.
- Implemented inventory control measures, minimizing waste and reducing food costs significantly.
- Upheld high standards of cleanliness for both front-of-house areas as well as back-of-house kitchens maintaining an orderly workspace conducive to productivity.
- Maintained cleanliness of overall dining room.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
Shift Supervisor
Dodges Chicken Store/Gas
01.2018 - 02.2023
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Coordinated shift-based inventory receiving, auditing and restocking
- Employed security and loss prevention strategies during shift
- Evaluated operational records and made scheduling adjustments to maximize productivity
- Collaborated with team members to improve performance and implement training updates.
Janitorial Lead
Natural born cleaners
05.2006 - 07.2018
- Washed and polished glass windows and doors to keep entryways clear and professional
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Interacted pleasantly with clients and guests when performing daily duties
- Reviewed employee performance and devised improvement plan to achieve goals
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Shift Leader
Krispy Kreme
01.2015 - 02.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Upheld company standards and compliance requirements for operations and cleanliness
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests
- Documented production levels, materials used and special incidents to keep management informed of daily activities
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations.
Education
Criminal Justice
Volunteer State
Gallatin, TNHendersonville High School
Hendersonville, TN05.2008
Skills
- Labor and food cost control
- Customer-oriented
- Experienced in supervising operations
- Cash handling ability
- Goal oriented
- Well acquainted in customer satisfaction
- All focused on completing the task to 100%
- Safety awareness
- Client support
- Team Supervision
- Continuous improvements
- Solutions development
Timeline
Restaurant Lead
7-11 Convenience Store
03.2023 - 09.2024
Shift Supervisor
Dodges Chicken Store/Gas
01.2018 - 02.2023
Shift Leader
Krispy Kreme
01.2015 - 02.2018
Janitorial Lead
Natural born cleaners
05.2006 - 07.2018
Hendersonville High School
Criminal Justice
Volunteer State
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