William Middlebrooks
City of La Follette,TN
Summary
Results-driven Assistant Manager with expertise in payroll administration, inventory management, and mechanical systems. Skilled in conflict resolution and team leadership, driving productivity and service delivery. Focused on enhancing workflow efficiency and ensuring high customer satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Waffle House
OAK RIDGE, Tennessee
10.2022 - 06.2025
- Achieved timely resolutions for customer service inquiries and complaints, improving overall satisfaction levels.
- Conducted training sessions for new staff on menu items and service protocols to maintain standards.
- Enhanced workflow efficiency through strategic task assignments to team members.
- Ensured accuracy of employee attendance and payroll information, promoting fair compensation and compliance.
Pipefitter Apprentice
Ivey Mechanical Company
OAK RIDGE, Tennessee
08.2019 - 10.2022
- Installed piping systems for mechanical projects under supervision, ensuring adherence to industry standards and specifications.
- Measured and cut pipes accurately to fulfill project specifications while complying with safety regulations.
- Engaged in training sessions with experienced pipe fitters to gain practical skills and deepen understanding of pipe fitting techniques.
Cook
Oliver's Cafe
OAK RIDGE, Tennessee
03.2017 - 08.2019
- Operated grills, fryers, and broilers to consistently deliver high-quality food.
- Executed daily preparation tasks, ensuring prompt service during breakfast and lunch shifts to meet customer demand.
- Trained new staff on food preparation techniques and safety protocols, enhancing team compliance and safety.
Kitchen Manager
Jefferson Fountain
OAK RIDGE, Tennessee
02.2012 - 03.2017
- Supervised daily kitchen operations and scheduled staff shifts to maximize workflow.
- Managed inventory levels and ordered supplies to align with kitchen demands.
- Ensured compliance with food service regulations to maintain operational standards.
Business Owner
Sober Living Home
OAK RIDGE, Tennessee
07.2009 - 04.2015
- Developed programs enhancing recovery and life skills, improving resident outcomes.
- Ensured compliance with local regulations and safety standards, maintaining safe facility operations.
- Oversaw resident intake processes while maintaining accurate admissions records.
- Maintained detailed records of production inventory, income, and expenses.
Education
GED -
McGavock High School
Donelson TnSkills
- Operational oversight
- Staff scheduling
- Employee training
- Team leadership
- Customer service
- Conflict resolution
- Stock control
Timeline
Assistant Manager
Waffle House
10.2022 - 06.2025
Pipefitter Apprentice
Ivey Mechanical Company
08.2019 - 10.2022
Cook
Oliver's Cafe
03.2017 - 08.2019
Kitchen Manager
Jefferson Fountain
02.2012 - 03.2017
Business Owner
Sober Living Home
07.2009 - 04.2015
GED -
McGavock High School