William Millican
Winter Garden,FL
Summary
To further my career and knowledge in the healthcare industry by obtaining a Senior Manager level position within the Healthcare IT field. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager, IT/CE Products
Orlando Health
02.2019 - Current
- Lead Team of 4 Epic HIM Analysts supporting build and issue resolution for Epic and 3rd Party HIM application integrations
- Built and Implemented new Epic EHR system for Orlando Health for HIM Applications
- Colloborate with Clinical Leadership and Provider Informatics on system related
- Review release notes and coordinate resources for upgrades and specials projects
- Maintain system functions with daily supportive tasks to ensure timely patient care and documentation availability
- Coordinate resources for testing of supported applications during upgrades and system enhancements
- Deliver training on applications supported for Revenue Cycle and Clinical Team Members
- Review application performance and implement changes to improve services, simplify workflow and activities, needs and problems
- Coordinate with other application teams on system testing for new OH service lines and departments
- Lead meetings with Operations to review system performance and new operational initiatives
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Departmental IS Consultant
Orlando Health
05.2015 - 02.2019
- Provide support to HIM and Orlando Health Physicians with critical patient care applications for Document Management and Transcription Systems
- Maintain system functions with daily supportive tasks to ensure timely patient care and documentation availability
- Coordinate resources for testing of supported applications during upgrades and system enhancements
- Deliver training on applications supported for Revenue Cycle and Clinical Team Members
- Review application performance and implement changes to improve services, simplify workflow and activities, needs and problems
- Coordinate with other application teams on system testing for new OH service lines and departments
- Lead monthly meetings with Operations to review system performance and new operational initiatives
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
HIM Operations Coordinator/Manager
Orlando Health
03.2012 - 05.2015
- Manage various human resources functions including hiring, work assignments, coaching plans, and performance counseling
- Coordinate and organize activities within the OHPG Health Information Management Department
- Coordinate the goals and objectives while implementing policies and procedures for the department’s operations
- Develop competencies of team members
- Review department performance and implement changes to improve services, simplify workflow and activities, needs and problems
- Coordinate processes to ensure that the department operates within the allocated funds
- Assist Corporate Service Line Manager with execution of new physician practices onto EMR systems
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Operations Lead/Manager
Best Buy
01.2008 - 01.2012
- Worked with General Manager in managing and developing overall store conditions, operations, and associates to execute best practices while maximizing sales and profitability
- Identified and developed the skills of associates by coaching and training the core values
- Created the schedule for entire location ensuring proper staffing and utilizing associate talents where needed
- Coordinated recruiting, interviewing, and hiring new and transferring associates for the department
- Maintained and built business relationships with vendors and company representatives
Co-Director
Winn Dixie
01.2001 - 01.2008
- Delegated authority to department heads and management team, while motivating and promoting a productive working atmosphere
- Created a safe shopping and working environment exemplifying the company’s vision of sales, service, quality, and neighbor partnerships
- Coordinated recruiting, interviewing, and hiring new and transferring associates for the department
Education
MBA - Business Administration W/ Specialty in IT Systems
Florida State University
Tallahassee, FL04.2016
B. S - Health Informatics and Information Management
University of Central Florida
Orlando, FL2012
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FL12.2019
Skills
- Store Reset and Recovery
- Product Selection
- Customer Needs Assessments
- Following Veterinary Protocols
- Develop Policies
- Staff Supervision
Accomplishments
- Boy Scouts of America - Eagle Scout
Affiliations
- AHIMA - American Health Information Management Association
- FHIMA - Florida Health Information management Association
Certification
- AHIMA Registered Health Information Administrator (RHIA)
- AHIMA Certified Health Data Analyst (CHDA)
- Epic Certified HIM: Release of Information, Hospital Coding, Deficiency Tracking, Identity
Timeline
Manager, IT/CE Products
Orlando Health
02.2019 - Current
Departmental IS Consultant
Orlando Health
05.2015 - 02.2019
HIM Operations Coordinator/Manager
Orlando Health
03.2012 - 05.2015
Operations Lead/Manager
Best Buy
01.2008 - 01.2012
Co-Director
Winn Dixie
01.2001 - 01.2008
MBA - Business Administration W/ Specialty in IT Systems
Florida State University
B. S - Health Informatics and Information Management
University of Central Florida
Associate of Arts - General Studies
Seminole State College of Florida
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