William M Lounds
Brentwood,USA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Miller's Ale House
01.2024 - Current
- Greet Guests in a warm and friendly manner while following the steps of service as defined in the Miller’s Ale House training materials
- Provides highest level of service by adhering to all Miller’s Ale House service standards, creating “Ale House Raving Fans”
- Work directly with other Team Members to ensure all Guest’s needs are fulfilled in a timely manner
Assistant Manager/Bartender
TGIFridays
12.2022 - 01.2024
- Maintain a warm, welcoming, “Corner Bar” atmosphere by properly and promptly prepare, garnish, and serve drinks to Guests.
- ID all Guests ordering alcoholic beverages while engaging them during the drink making process using flair.
- Knows the menu and how to read each Guest to make appropriate beverage and food recommendations while upselling on food or drink items when appropriate.
- Keeps a clean, organized bar area; accurately rings up all orders in the POS system and following all relevant brand standards for service.
Lot Associate
Home Depot
02.2021 - 11.2022
- Assist customers with the loading of their vehicles; while maintaining a sufficient quantity of carts near the entrance of the store.
- Maintained organized and clean lot environment, ensuring safety compliance and accessibility.
Driver’s Helper
United Postal Service (UPS)
12.2020 - 01.2021
- Assisted drivers in loading and unloading packages, ensuring timely deliveries.
- Compiling accurate delivery records and reports while reporting all delivery-related problems to senior staff.
- Effectively communicating with clients and customers to resolve complaints.
- Collaborated with main owner office and warehouse logistics team to relay updates on daily route modifications to drivers.
- Coordinated the process of obtaining signatures from clients and customers as acknowledgment of product delivery.
Education
Liberal Arts
Suffolk County Community College
Selden, NYSkills
- Strong work ethic
- Exceptional customer service and support
- Team collaboration
- Patience and composure
- Multitasking and organization
Timeline
Server
Miller's Ale House
01.2024 - Current
Assistant Manager/Bartender
TGIFridays
12.2022 - 01.2024
Lot Associate
Home Depot
02.2021 - 11.2022
Driver’s Helper
United Postal Service (UPS)
12.2020 - 01.2021
Liberal Arts
Suffolk County Community College