Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WILLIAM MONTAGUE III

Hagerstown,MD

Summary

Accomplished Senior Service Technician and veteran of the US Army with a proven track record, enhancing equipment efficiency and mentoring teams for peak performance. Skilled in troubleshooting, technical support, and customer service, with proven track record of achieving results in fast-paced environments. Strong emphasis on team collaboration and adaptability, ensuring reliability and efficient solutions.


Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Service Technician

Diebold Nixdorf
10.2010 - Current
  • Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
  • Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
  • Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
  • Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
  • Serviced ATMs, cash recyclers, bank remote drive-up systems and retail register equipment.
  • Reduced downtime of service calls by quickly diagnosing and resolving technical issues.

Customer Service Representative Technician

Security Corporation
10.2008 - 10.2010
  • Collaborated with team members to identify areas for process improvement and implement changes.
  • Maintained detailed records of customer interactions to ensure accurate follow-up and case resolution.
  • Promoted company products and services during support interactions, resulting in increased sales revenue.
  • Improved first-call resolution rates by actively listening to customer needs and determining the most effective solutions quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Serviced bank vaults, safe deposit box drilling and maintenance and also alarm troubleshooting and repair.

Education

High School Diploma -

Garinger High School
Charlotte, NC
06-1988

Skills

  • Network configuration
  • Troubleshooting and analysis
  • Problem-solving aptitude
  • Maintenance and repairs
  • Managing parts
  • Inventory Management
  • Electrical Systems
  • Diagnostic Testing
  • Equipment Calibration

Certification

Maryland service technician license for weights and measures. License number: 344-24

Timeline

Senior Service Technician

Diebold Nixdorf
10.2010 - Current

Customer Service Representative Technician

Security Corporation
10.2008 - 10.2010

Maryland service technician license for weights and measures. License number: 344-24

High School Diploma -

Garinger High School
WILLIAM MONTAGUE III