WILLIAM MYERS
AUTO SERVICE SALES ADVISOR
Bradenton,FL
Summary
I AM AN ARMY VETERAN OF THREE YEARS AS AN AIRCRAFT INSRUMENT REPAIR TECH IWAS GIVEN AN HONORABLE DISCHARGE IN JAN 1968. WITH RANK OF SPECIALIST 5TH CLASS.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
PEPBOYS- MANNY MOE & JACK INC
10.2014 - 06.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts -
Robinson High School
Tampa, FL07.1965
Skills
- Handling Customer Complaints
- Records Maintenance
- Staff Training
- Account Management
- Mechanical Aptitude
- Service Order Flow
- Diagnostics and Repair
- Training Junior Team Members
- Listening Skills
- Complaint Resolution
Certification
- [Area of certification] Training - [Timeframe] ASE CERTI FIED SERVICE ADVISOR 25 PLUS YEARS .
Timeline
Service Advisor
PEPBOYS- MANNY MOE & JACK INC
10.2014 - 06.2023
Associate of Arts -
Robinson High School
- [Area of certification] Training - [Timeframe] ASE CERTI FIED SERVICE ADVISOR 25 PLUS YEARS .
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