William Nelson-Barnhart
Wildomar,CA
Summary
Experience Service Advisor, with exceptional problem solving skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Service Advisor
Toyota of Hemet
Hemet, California
07.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Greeted customers and addressed their needs in a professional manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Resolved customer complaints in an efficient and courteous manner.
- Contacted customers about potential service upgrades, new services and account changes.
Service Advisor
Gosch Toyota
Hemet, California
11.2022 - 07.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Developed and maintained strong relationships with customers to ensure repeat business.
Manager
Advanced Emission Specialists
Menifee, California
04.2022 - 10.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recorded all findings from inspections into an electronic database or written logbook.
- Researched technical service bulletins issued by manufacturers for updates on current models being serviced.
- Followed standard operating procedures when performing complex diagnostics on customer's vehicles.
- Identified emissions testing procedures and standards appropriate for age and technology of vehicles.
Service Advisor
Bradley Auto Service
Sun City, California
01.2020 - 04.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed and maintained strong relationships with customers to ensure repeat business.
Store Manager
Big O Tires & Service Center
Lake Elsinore, California
01.2016 - 01.2020
- Implemented campaigns and promotions to help with developing goods and services.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Assessed operational efficiency of the store's departments.
- Implemented efficient systems for tracking stock movement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared staff work schedules and assigned team members to specific duties.
- Updated and maintained store signage and displays.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored employee performance and identified performance gaps for corrective action.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Lube Tech/Tire Technician
Big O Tires & Service Center
Lake Elsinore, California
02.2012 - 02.2016
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Delivered customer service by answering questions and explaining tire installation process.
- Counterweighted rims with consistent commendation for quality and efficiency.
- Identified and replaced worn tires and related components, optimizing safety.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
- Maintained accurate records of all work performed in accordance with company standards.
- Evaluated brake systems and installed or repaired pads and drums for optimal performance.
- Upheld record accuracy by using work order reporting system.
Aerospace Medical Technician
USAF Reserves
Las Vegas, Nevada
02.2009 - 02.2015
- Taught first aid across the base to other non-medical units
- Managing troops under me
- Performing medical procedures like blood draws, IVs, stitches/sutures
- Nursing
- Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Facilitated communication between patients, family members, and healthcare professionals.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Inspected aircraft oxygen systems for proper functioning before each flight.
- Documented patient information accurately in electronic medical record system.
Skills
- Vehicle assessment
- Bill preparation
- Order fulfillment
- CRM software
- Leadership
- Data entry
- Analytical thinking
- Team building
- Good Telephone Etiquette
- Microsoft Word
- Google drive
- Problem-solving
- Dependable and responsible
- Teamwork and collaboration
Timeline
Service Advisor
Toyota of Hemet
07.2024 - Current
Service Advisor
Gosch Toyota
11.2022 - 07.2024
Manager
Advanced Emission Specialists
04.2022 - 10.2022
Service Advisor
Bradley Auto Service
01.2020 - 04.2022
Store Manager
Big O Tires & Service Center
01.2016 - 01.2020
Lube Tech/Tire Technician
Big O Tires & Service Center
02.2012 - 02.2016
Aerospace Medical Technician
USAF Reserves
02.2009 - 02.2015