William Nicolas
Tucson,AZ
Summary
Proven to excel in high-pressure environments, I leveraged my hospitality service expertise and strong work ethic at MorningStar Senior Living to enhance resident experiences and resolve conflicts efficiently. Skilled in relationship building and customer service, I significantly contributed to a collaborative and productive team dynamic, ensuring swift and professional complaint resolution.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and have a willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server
MorningStar Senior Living
06.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Arts - Political Science
Des Moines Area Community College
Ankeny, IA07.2024
High School Diploma -
Northwest High School
Waukee, IA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Relationship Management
- Guest Engagement
- High Energy and Stamina
- Relationship Building
- Conflict and Complaint Resolution
- Reliable and Responsible
- Adaptable and Flexible
- Warm and Friendly
Accomplishments
As one of only two in the entire Junior class, I was nominated and chosen (by faculty) as a representative for the Iowa Boy's State Conference for the summer civics program.
References
Work References:
Eugene "Geno" Carver, Executive Chef cell 515.421.7541
Carla Harvey-Sidney, Dining Room Supervisor cell 773.407.3315
Personal Reference:
Riley Swift, Friend and Coworker cell 515.721.2004
Timeline
Server
MorningStar Senior Living
06.2022 - 06.2024
Associate of Arts - Political Science
Des Moines Area Community College
High School Diploma -
Northwest High School
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