William Norton
Summary
Dynamic professional with extensive experience in service coordination and staff management. Proven ability to enhance operational efficiency through effective budgeting, safety protocol adherence, and quality assurance. Committed to delivering exceptional customer service and resolving inquiries promptly.
Overview
27
27
years of professional experience
Work History
Service Coordinator
Indy Scale
Camby
06.2025 - 06.2026
- Coordinated service schedules for technicians and customers, ensuring timely service delivery.
- Managed customer inquiries and promptly resolved service-related issues to enhance customer satisfaction.
- Assisted in maintaining accurate service records and documentation.
- Supported inventory management by monitoring equipment supplies and parts.
- Coordinated service schedules and appointments with clients to optimize technician availability.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
Outside Sales Representative
Indy Scale
Camby
06.2024 - 06.2025
- Established relationships with clients to identify scale needs and preferences, enhancing customer satisfaction.
- Executed product demonstrations to highlight features and benefits of weighing systems, driving customer interest.
- Collaborated with internal teams to ensure timely and accurate order fulfillment.
- Guided clients in selecting appropriate scales based on industry requirements, ensuring optimal product fit.
- Managed customer inquiries and resolved issues related to product usage or service.
- Attended trade shows and networking events to promote brand visibility and client engagement.
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
General Manager
Indianapolis Truckomat
Indianapolis
08.1999 - 06.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented training programs for new employees in service protocols.
- Developed schedules and monitored payroll to achieve budget compliance.
- Monitored inventory levels and ordered supplies for operations.
- Coordinated staff schedules to optimize coverage and enhance operational efficiency.
- Coordinated maintenance of equipment and facilities for operational readiness.
- Ensured compliance with safety standards and regulations in the workplace.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Administered employee discipline through verbal and written warnings.
- Analyzed monthly sales data to inform business development strategies.
Education
Criminal Justice
Lakeland Community
Mattoon, IL08-2001
Skills
- Budgeting
- Staff management
- Customer relationship management
- Project management
- Quality assurance
- Safety protocol
- Staff-retention programs
- Budget development
- Schedule management
- Sales
Timeline
Service Coordinator
Indy Scale
06.2025 - 06.2026
Outside Sales Representative
Indy Scale
06.2024 - 06.2025
General Manager
Indianapolis Truckomat
08.1999 - 06.2024
Criminal Justice
Lakeland Community