William Ochu
Palmetto
Summary
Experienced store manager with a focus on team leadership and inventory management. Successfully trained staff, resolved customer complaints, and streamlined operations to enhance service quality and customer satisfaction.
Overview
38
38
years of professional experience
Work History
Sales Associate
The Parts House
Naples
06.2025 - 07.2025
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Store Manager
Bennett Auto Supply
Pompano Beach
05.1987 - 08.2020
- Managed daily store operations to ensure efficient service and customer satisfaction.
- Oversaw inventory management and stocked products to maintain optimal levels.
- Trained and supervised staff to enhance team performance and service quality.
- Developed employee schedules to align with store needs and peak hours.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints swiftly to maintain positive shopping experiences.
- Recruited, trained and supervised new employees.
- Collaborated with suppliers for timely product deliveries and effective stock management.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
High School Diploma -
Chief Sealth High
Seattle, WA05-1982
Skills
- Customer service
- Point-of-sale systems
- Cash handling
- Inventory management
- Customer relationship management
- Team training
- Problem solving
- Attention to detail
- Staff supervision
- Sales reporting
- Performance monitoring
- Effective communication
References
References available upon request.
Timeline
Sales Associate
The Parts House
06.2025 - 07.2025
Store Manager
Bennett Auto Supply
05.1987 - 08.2020
High School Diploma -
Chief Sealth High