William O'Connor
Windham
Summary
Dynamic manager with a proven track record at Papa Gino's and D'Angelo's, enhancing operational efficiency and reducing food costs. Skilled in team leadership and cost management, I excel in training staff and driving customer service excellence, ensuring a high-performing environment that consistently meets business goals. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Papa Gino's and D'Angelo's
Webster
08.2022 - Current
- Once promoted to management, helped the company to significantly improve the food and labor costs of new location.
Shift Leader
Papa Gino's/D'Angelo's
Mansfield
06.2019 - 08.2022
- Began working at Papa Gino's as a delivery driver while in college and after graduation climbed the ladder from that position to front of house, shift leader.
Education
Bachelor's Degree - Business Management
Central Connecticut State University
New Britain, CT05.2021
Skills
- Shift management and staff scheduling
- Cash handling and POS
- Team leadership and supervision
- Interviewing and hiring
- Customer service excellence
- Cost management strategies
- Inventory management
- Sales analysis
- Employee training
- Customer service
- Team building
- Performance evaluation
- Regulatory compliance
- Conflict resolution
- Operational efficiency
- Quality control
- Time management
- Work prioritization
Certification
Driver's License
Timeline
Manager
Papa Gino's and D'Angelo's
08.2022 - Current
Shift Leader
Papa Gino's/D'Angelo's
06.2019 - 08.2022
Bachelor's Degree - Business Management
Central Connecticut State University
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