Area of responsibility Labor , Supply, Food manager.
I am over the hiring process.
Assistant Manager
Red Lobster
D'Iberville, MS
12.2023 - 05.2024
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Senior Service Manager
Landry's Restaurants
Covington, LA
01.2021 - 12.2023
Hire qualified personnel when needed
Organize and coordinate people and operations
Supervise and oversee staff members
Check supplies and equipment quantity and quality
Manage budgets and approve expenditures
Develop and communicate standard operating procedures
Establish standards for customer service
Ensure adherence to relevant legal, health and safety regulations and guidelines
Keep and update relevant documents and records
Create reports for senior management
Kitchen Manager
Chili's
Metairie, LA
02.2019 - 12.2021
Assistant General Manager (Back of House Manager). Did all truck orders and mid and end of month inventory. I am very competent on getting numbers within standards. Very good with staff. Used labor cards scheduling, coaching company expectations and specifications
Training Manager
IHOP
D'Iberville, MS
03.2015 - 01.2019
Opened the I Hop in Laurel Mississippi.
Assistant general manager. Always passed OAR inspections. Lower food cost from 3.5% to .08%.
General Manager
O'Charley's
Pearl, MS
02.2009 - 03.2015
Started as shift lead and work myself to General Manager.