Summary
Overview
Work History
Education
Skills
Certification
Lean Six Sigma Black Belt
Timeline
Generic

William Peay

Stockbridge,GA

Summary

Proven leader with a track record of operational excellence at Beauty Systems Group, adept in quality management and fostering strong customer relationships. Skilled in driving team efficiency and spearheading recruitment, achieving sustainable growth and enhanced service delivery through innovative strategies and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Pet Supplies Plus
01.2022 - 09.2023
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.

General Manager

General Nutrition Centers
03.2018 - 03.2020
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Director of Operations

Beauty Systems Group
03.2014 - 03.2018
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.

Director of Operations

Jostens, Inc.
08.2007 - 04.2013
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.

Education

Master of Science - Management

Southern Wesleyan University
Central, SC
12.1998

Bachelor of Arts - Economics

Wofford College
Spartanburg, SC
05.1983

Skills

  • Quality Management
  • Verbal and written communication
  • Team training and development
  • Labor Cost Controls
  • Recruitment
  • Effective leader
  • Organizational Development
  • Relationship Building
  • Customer Relationship Management
  • Inventory Control

Certification

Lean Six Sigma Black Belt Certification

Lean Six Sigma Black Belt

I attended formal training of 6 weeks administered by Clemson University.  I completed the requirements by completing the required project.  I utilized the process and learnings to identify, assign and effectively complete a project focusing on eliminating waste in operations.  The skills and techniques that I've acquired across the past 10-12 years have been important to my success and the focus on Continuous Improvement.

Timeline

General Manager

Pet Supplies Plus
01.2022 - 09.2023

General Manager

General Nutrition Centers
03.2018 - 03.2020

Director of Operations

Beauty Systems Group
03.2014 - 03.2018

Director of Operations

Jostens, Inc.
08.2007 - 04.2013

Master of Science - Management

Southern Wesleyan University

Bachelor of Arts - Economics

Wofford College

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William Peay