William Petty
statesville,NC
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
On call technician
The Computer Guy Inc
07.2008 - Current
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Assistant Manager
CiCis Pizza
07.2018 - 01.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Manager
Pizza Hut
01.2013 - 06.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Applied Science in Information Technology - Information Technology
Mitchell Community College
Statesville, NC03.2023
High School Diploma -
South Iredell High School
Statesville, NC06.2008
Skills
- Operations Monitoring
- Component Replacement
- Equipment Repair
- Issue Analysis
- System Troubleshooting
- Customer Service
- System Installation
- Troubleshooting
- Installation and Repair
- Tech-Savvy
Certification
Information Technology Foundation Certificate
Information Technology Starters Certificate
Information Technology Help Desk Certificate
Languages
Spanish
Limited Working
English
Professional Working
Timeline
Assistant Manager
CiCis Pizza
07.2018 - 01.2020
Assistant Manager
Pizza Hut
01.2013 - 06.2018
On call technician
The Computer Guy Inc
07.2008 - Current
Applied Science in Information Technology - Information Technology
Mitchell Community College
High School Diploma -
South Iredell High School
Similar Profiles
Timothy JohnsonTimothy Johnson
Technician at The Computer GuyTechnician at The Computer Guy
Christopher BaileyChristopher Bailey
LEAD COMPUTER TECHNICIAN at THE COMPUTER GUYLEAD COMPUTER TECHNICIAN at THE COMPUTER GUY
Gerald AluiseGerald Aluise
Owner at Self Employed "The Computer Guy"Owner at Self Employed "The Computer Guy"