William Plyler

Proactive IT Technician with 2 years of hands-on experience in installing, configuring, and troubleshooting computer systems and networks. Expertise in optimizing hardware and software to ensure seamless business operations, supported by CompTIA A+, Network+, and Security+ certifications that demonstrate a strong foundation in IT support and technical problem-solving. Recognized for effective communication skills and a commitment to delivering reliable solutions under tight deadlines. Dedicated professional eager to contribute to team success through innovative technology solutions.

Computer Set-Up

• Setup, installed and configured computers and peripheral devices in various business locations to support operations.
• Fixed hardware, devices and software to set up work stations for new employees.
• Imaged Windows and Linux operating systems for user devices.

Problem-Solving

• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Identified root causes of software problems and implemented effective solutions in a timely manner.

Communication

• Answered over 30 calls and emails per day at the help desk, assisting employees and customers with a variety of IT related issues.
• Communicated with other help desk staff to resolve complex issues.
• Explained technical information in clear terms to non-technical individuals to promote a better understanding.

• Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
• Familiar with security standards and usability optimization.
• Effectively operates alone to troubleshoot and fix concerns.