William Reid
Panama City,FL
Summary
I am an enthusiastic and reliable professional, who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Juicy Seafood
2023.05 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Dirty Dicks Crab House
2020.01 - 2022.06
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Maintenance Technician
Seahaven Beach Resorts
2016.07 - 2020.12
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
Teacher
Institute Of Career Choice
2014.07 - 2016.05
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Associate of Arts -
Colibri Real Estate
Louisiana, MOAssociate of Arts - Law (Pre-Law)
Paralegal Institute of Jamaica
2011
High School Diploma -
Vere Technical High School
Jamaica W.I07.2001
Skills
- Wine and Liquor Service
- To-Go Order Preparation
- Special Dietary Requirements
- Dining Crew Workflow Optimization
- Photographer
- Painter
- Public Speaker
- Critical Thinker
fishing
I do a wide range of fishing most of which is done in salt water. this may range from deep sea or shoreline. it is a great way to relax and unwined.
Timeline
Server
Juicy Seafood
2023.05 - Current
Server
Dirty Dicks Crab House
2020.01 - 2022.06
Maintenance Technician
Seahaven Beach Resorts
2016.07 - 2020.12
Teacher
Institute Of Career Choice
2014.07 - 2016.05
Associate of Arts -
Colibri Real Estate
Associate of Arts - Law (Pre-Law)
Paralegal Institute of Jamaica
High School Diploma -
Vere Technical High School
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