William Renkas
Raleigh,NC
Summary
Ambulatory rehabilitation leader and Doctor of Physical Therapy with over a decade of experience across outpatient care, clinical operations, business development, and team leadership. Proven ability to build workflows, support staff development, improve patient experience, maintain productivity standards, and lead through operational change. Experienced in documentation systems, compliance, referral growth, community partnerships, multidisciplinary care coordination, and patient-centered service delivery. Current Duke Health clinician committed to supporting team culture, operational excellence, and high-quality adult rehabilitation services during periods of growth, transition, and service-line complexity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Physical Therapist
Duke University
Knightdale, NC
11.2025 - Current
- Provide comprehensive adult rehabilitative care and wellness screenings for patients with diverse functional limitations in a Duke ambulatory setting.
- Manage a high-volume clinical caseload while consistently meeting departmental productivity expectations and maintaining accurate documentation within the Duke Health system.
- Collaborate with multidisciplinary Duke teams to coordinate care plans, support patient access, and promote efficient, patient-centered clinic operations.
- Support referral generation and community outreach, strengthening relationships that contribute to patient engagement and continuity of care.
- Contribute to a positive clinical environment through clear communication, flexibility, and team-based problem solving.
Owner & Lead Physical Therapist
MyPotential Life & Body
Raleigh, NC
01.2019 - 03.2026
- Led daily operations for a patient-centered outpatient rehab/wellness practice, including scheduling, compliance, documentation standards, service delivery, patient experience, and referral relationships.
- Built onboarding systems, SOPs, documentation workflows, privacy protocols, and patient education materials to standardize clinical and administrative operations.
- Managed and mentored clinical and administrative team members, supporting ethical, efficient, patient-centered care.
- Maintained a 5.0-star patient rating over five years through high-touch communication, service recovery, and consistent patient experience systems.
- Scaled a startup wellness brand through organic growth, community partnerships, and referral retention, earning recognition from WRAL Viewers’ Choice Awards, The News & Observer’s Raleigh’s Best, and Midtown Magazine Diamond Awards.
- Navigated facility-related operational disruption, evaluating location options, maintaining patient communication, and protecting schedule productivity during transition.
Physical Therapist
Luna Physical Therapy
Raleigh, NC
01.2025 - 05.2025
- Managed a decentralized caseload while maintaining high-quality rehabilitative care, patient engagement, and continuity of care in a home-based outpatient model.
- Utilized technology-driven workflows to coordinate scheduling, patient communication, documentation, and care delivery through Luna’s digital platform.
- Served as the primary point of contact for patients, supporting trust, adherence, and clear communication throughout the plan of care.
- Adapted clinical care delivery to varied home environments while maintaining safety, professionalism, and patient-centered outcomes.
- Strengthened independent decision-making through high-accountability caseload management with minimal direct supervision. high-quality rehabilitative care in a decentralized, home-based setting. I utilized Luna’s digital platform to optimize scheduling and patient communication, ensuring high engagement and continuity of care outside of a traditional clinic environment. By acting as a primary point of contact, I maintained strong patient-provider relationships that drove positive clinical outcomes and high satisfaction rates within the mobile rehab sector.
Adjunct Lab Professor
Methodist University
Fayetteville, NC
08.2023 - 04.2024
- Instructed Doctor of Physical Therapy students in clinical evaluation, professional communication, clinical reasoning, and patient-centered care principles.
- Coached students on professional standards including ethical decision-making, scope of practice, professional conduct, and North Carolina licensure expectations.
- Developed lab-based simulations and assessments to support clinical skill development and readiness for patient care.
- Provided real-time feedback to help students build confidence, improve clinical reasoning, and strengthen hands-on examination skills.
- Reinforced a culture of professionalism by modeling accountability, safety, evidence-informed practice, and respectful communication.
Lead Physical Therapist
Sports and More Physical Therapy
Raleigh, NC
08.2015 - 01.2019
- Managed clinic operations while maintaining high-quality outpatient rehabilitation care and supporting daily workflow efficiency.
- Mentored junior therapists through clinical guidance, professional development, and support with patient care decision-making.
- Implemented community outreach and provider education initiatives to strengthen referral relationships and promote patient access.
- Supported patient retention through trust-based relationships, individualized care, and consistent communication.
- Contributed to a collaborative clinic culture by modeling professionalism, accountability, and patient-centered service.
Education
Doctor of Physical Therapy -
D'Youville University
Buffalo, NY01-2014
Bachelor of Science - Biology, Exercise Science
SUNY Cortland
Cortland, NY01-2011
Skills
Leadership & Team Development
Staff Coaching & Performance Feedback Team Communication Change Management Conflict Resolution Professional Development Culture Building Performance Management
Ambulatory Rehab Operations
Clinic Workflow Optimization Productivity & Access Management Daily Operations Patient Experience Service Recovery Scheduling Coordination Resource Allocation Performance Improvement
Clinical & Systems Leadership
Adult Outpatient Rehabilitation Multidisciplinary Care Coordination Documentation Standards HIPAA Compliance Risk Management Referral Development Community Partnerships Data-Driven Decision-Making
Accomplishments
- WRAL Viewers’ Choice Awards recognition
- The News & Observer’s Raleigh’s Best recognition
- Midtown Magazine Diamond Awards recognition
- Maintained a 5.0-star patient rating over five years
- Built a startup wellness brand with 100% organic growth
- Developed compliant documentation systems, SOPs, onboarding processes, and patient education materials
- Built interprofessional partnerships and community-based referral relationships
Certification
- North Carolina Physical Therapy License - P15213
- Healthy Mindset Coaching Certification (2024)
Timeline
Physical Therapist
Duke University
11.2025 - Current
Physical Therapist
Luna Physical Therapy
01.2025 - 05.2025
Adjunct Lab Professor
Methodist University
08.2023 - 04.2024
Owner & Lead Physical Therapist
MyPotential Life & Body
01.2019 - 03.2026
Lead Physical Therapist
Sports and More Physical Therapy
08.2015 - 01.2019
Bachelor of Science - Biology, Exercise Science
SUNY Cortland
Doctor of Physical Therapy -
D'Youville University
Continuing Education & Professional Development
- Leadership & Operations Development | 2019–2025: Healthcare business operations, patient experience, referral development, productivity systems, communication, decision-making, team development, and performance optimization.
- Movement Mentality Mentorship | Missy Bunch | 06/2024
- Vestibular Rehabilitation | Duke University | 01/2015
- Advanced Manual Therapy & Functional Movement Training | 2016–2024: Functional Mobilization, CoreFirst Strategies, Visceral Mobilization, Functional Dry Needling Levels 1–2, Female Kinetic Chain, neurodynamics, pain science, spine/pelvic rehabilitation, and extremity rehabilitation.