William Reynolds
Washington,DC
Summary
Accomplished Server at Rodizio Grill and Cafe Associate at Speedway, LLC, showcasing a blend of exceptional customer service and hospitality service expertise. Excelled in upselling, achieving top sales, and enhancing guest satisfaction through attentive service and efficient problem resolution. Skilled in safe food handling and POS operations, consistently exceeding customer expectations in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Server
Rodizio Grill
03.2024 - 09.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently performed highest in upsales.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cafe Associate
Speedway, LLC
03.2023 - 01.2024
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Supported training of new staff members, sharing best practices for success in their roles.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared high-quality food and beverages, adhering to recipe guidelines and presentation standards.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
Education
High School Diploma -
Homeschooled
Chattanooga05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Sales expertise
- Order accuracy
- Food safety practices
- Suggestive selling
- Guest relations management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Rodizio Grill
03.2024 - 09.2024
Cafe Associate
Speedway, LLC
03.2023 - 01.2024
High School Diploma -
Homeschooled
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