William Rich

Certifications & Professional Development Core Skills Additional Highlights

• Warehouse Management Systems (WMS) configuration and support
• Process improvement and Lean Six Sigma methodology
• Yellow Belt Certified – Lean Six Sigma
• Led Lean Six Sigma Yellow Belt project focused on reducing PL&D and improving D&D accuracy.
• Safety and compliance leadership
• Trained and mentored team members to maintain productivity, safety, and compliance standards.
• Connect & Develop Program – Leadership and professional growth
• Hi-Po Program Participant – High-potential leadership development
• LEAP / Leadership 101 – Team development and coaching
• Speed of Trust Training – Building collaboration and accountability
• Training and onboarding coordination
• Cross-functional communication and stakeholder engagement
• Advocated for employee well-being through safety and ergonomic initiatives.
• Coordinated DC transitions and technology rollouts, ensuring seamless integration and minimal disruption to operations.
• Strong record of driving team success and continuous Supported implementation and adaptation of operational technologies including RackEye, Inforlink, and Infios WMS, enhancing system functionality and user adoption.
• Facilitated process improvements and cross-department collaboration to achieve operational goals and enhance workflow efficiency.
• Supported GSF transition and Portland DC start‑up, ensuring smooth onboarding and operational readiness.improvement
• Supply chain analytics and operational reporting

• Executed routine inspections and documentation to ensure vehicle readiness and inventory accuracy.
• Monitored and enforced adherence to company safety and quality standards.
• Assisted customers with vehicle rentals and returns efficiently.
• Provided information on rental policies and procedures to clients.
• Coordinated vehicle maintenance and cleanliness for optimal readiness.

• Led team to deliver consistent results through effective operational oversight.
• Supervised seven‑person crew, ensuring compliance with OSHA regulations for safety.
• Managed routing, expense reports, payroll, and equipment tracking to streamline operations.

• Installed satellite systems, ensuring optimal performance and reliability of equipment and vehicles.
• Installed equipment and systems according to manufacturer specifications and safety guidelines.
• Delivered technical support and customer service during installations, enhancing customer satisfaction and experience.
• Provided technical support to customers regarding equipment operation and maintenance.
• Conducted routine inspections to ensure proper functionality of installed services.