William Robinson
Ketchum,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Bar Manager
The Cellar Pub
Ketchum, ID
06.2019 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Bar Manager
Grill at Knob Hill
Ketchum, ID
04.2017 - 02.2021
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Implemented strategies designed to increase revenue through upselling techniques.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Guest Experience Leader
Sun Valley Resort
Sun Valley, ID
06.2014 - 04.2017
- Ensured guests had an enjoyable experience by providing exceptional customer service.
- Collaborated with management team to develop new policies that would enhance the guest experience.
- Provided training sessions for new employees on customer service expectations.
Education
Some College (No Degree) - Business Communications
University of North Georgia
Dahlonega, GASkills
- Customer Relations
- Training and Mentoring
- Marketing and Sales Experience
- Complaint Resolution
- Data Entry
- Active Listening
- Adaptive Team Player
- Multi-Task Management
- Computer Proficiency
Extracurriculars
- Entrepreneurship - Started a local business baking and selling homemade cheesecakes
Learning how to create a brand and grow a customer base
Timeline
Bar Manager
The Cellar Pub
06.2019 - Current
Bar Manager
Grill at Knob Hill
04.2017 - 02.2021
Guest Experience Leader
Sun Valley Resort
06.2014 - 04.2017
Some College (No Degree) - Business Communications
University of North Georgia
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