William Shotts
Halliday,ND
Summary
Proven track record in enhancing customer satisfaction and loyalty at Grab N' Go, adept in cash handling and fostering positive customer relationships. Leveraged professionalism and courtesy to navigate high-stress situations, boosting sales through exceptional service. Demonstrates unparalleled work ethic and integrity, ensuring operational excellence and reliability.
Overview
7
7
years of professional experience
Work History
Cashier
Sweet Crude Travel Center
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Wal-Mart Supercenter
12.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate/Assistant Manager
Family Dollar
02.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate/Assistant Manager
Grab N' Go
11.2017 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Pleasant Hill Schools
Pleasant Hill, IL05.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Order Taking
- Product Knowledge
- Professionalism and Courtesy
- Cleaning and sanitizing
Timeline
Cashier
Sweet Crude Travel Center
07.2022 - Current
Sales Associate
Wal-Mart Supercenter
12.2021 - 05.2022
Sales Associate/Assistant Manager
Family Dollar
02.2021 - 11.2021
Sales Associate/Assistant Manager
Grab N' Go
11.2017 - 01.2021
High School Diploma -
Pleasant Hill Schools
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