William Spencer
Fairplay,CO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Family Dollar
06.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Store Manager
Family Dollar
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with residents.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Butcher
Prathers Grocery
01.2021 - 05.2022
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Wrapped meat produce to maintain quality, freshness and condition.
- Stocked, rotated and priced merchandise to meet store standards.
Scuba Diving Instructor
Stuart Scuba
01.2019 - 01.2021
- Developed strong rapport with students through effective communication skills and genuine enthusiasm for scuba diving education.
- Ensured consistent high-quality instruction by adhering to established scuba diving training standards and adopting new industry best practices.
- Conducted regular equipment inspections and maintenance tasks to guarantee safe operation during dive sessions.
- Prepared students for advanced certification courses by imparting foundational knowledge on topics such as deep diving techniques or underwater navigation strategies.
- Increased safety awareness among students through comprehensive instruction on diving equipment, procedures, and emergency protocols.
Infantry Fire Team Leader
US Army
03.2006 - 08.2011
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
- Achieved mission success through expert navigation skills, leading the fire team safely through complex environments.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
Education
Associate of Applied Science - Personal Training
IntelliTec College - Colorado Springs
Colorado Springs, CO01.2015
Associate of Applied Science - Automotive Technology
IntelliTec College - Colorado Springs
Colorado Springs, CO01.2013
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Team leadership and coaching
- Retail Inventory Management
- Shift Scheduling
- Staff Management
- Delegating Work
Timeline
Store Manager
Family Dollar
08.2022 - Current
Assistant Store Manager
Family Dollar
06.2022 - Current
Butcher
Prathers Grocery
01.2021 - 05.2022
Scuba Diving Instructor
Stuart Scuba
01.2019 - 01.2021
Infantry Fire Team Leader
US Army
03.2006 - 08.2011
Associate of Applied Science - Personal Training
IntelliTec College - Colorado Springs
Associate of Applied Science - Automotive Technology
IntelliTec College - Colorado Springs
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