CCNA Network
WILLIAM STAEVEN
IT Specialist
Boiling Springs,SC
Summary
Quality-oriented IT professional with 15 years of experience backed by over 35 years of Computer Hardware and Software knowledge, end user support, and remote systems access. I'm aiming to leverage my skills to successfully fill an IT Specialist role at your company.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Engineer II
NCR
Spartanburg, SC
07.2021 - Current
- Perform software and hardware installs for all customer business machines including cash registers and ATM’s
- Daily break-fix of computer and electronic components to ensure maximum availability.
Technical Support Analyst
Adidas
Spartanburg, SC
10.2013 - 04.2021
- Oversee the daily performance of computer systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Configure security settings or access permissions for groups or individuals.
- Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
- Install new hardware or software systems or components, ensuring integration with existing network systems.
- Perform routine maintenance or standard repairs to networking components or equipment.
Network, Web and Computer Administrator
Professional Buyers Advantage, LLC
Columbia, SC
06.2007 - 12.2015
- Implemented and Maintained Business account via Google Apps.
- Administered User Accounts including email.
- Performed Desktop and Network monitoring and effected repairs when necessary.
- Designed and Maintained Company Website.
Education
High School Diploma -
C.M. Russel
Missoula, MT 06.1982 - 06.1986
Skills
Network configuration
Helpdesk administration
Documentation and reporting
Equipment installation
Technical Support
Data uploads and downloads
Component installation
Network support
Mobile device management
Flexible and Adaptable
Certification
A+
Interests
SQL Internet Marketing
Cybersecurity
Timeline
Customer Engineer II
NCR
07.2021 - Current
Technical Support Analyst
Adidas
10.2013 - 04.2021
A+
06-2012
Microsoft Office Professional
06-2012
Network, Web and Computer Administrator
Professional Buyers Advantage, LLC
06.2007 - 12.2015
High School Diploma -
C.M. Russel
06.1982 - 06.1986