William Stanford
food service manager
Wilmington,Delaware
Summary
Dedicated Food Service Manager with proven expertise in food safety, inventory management, and team collaboration, ensuring high standards of cleanliness and customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Food Service Manager
HCSG Group
Wilmington, DE
07.2025 - Current
- Managed daily operations of food service, ensuring compliance with health and safety regulations.
- Trained staff on proper food handling techniques and equipment usage for optimal efficiency.
- Developed menus in collaboration with culinary team to meet dietary needs and preferences.
- Oversaw inventory management, reducing waste through effective stock control practices.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Oversaw training of more than 8 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
Sous Chef
Stonegates
Delaware
02.2020 - 03.2025
- Supervised kitchen staff to ensure high-quality food preparation and presentation.
- Collaborated with head chef to develop seasonal menus and specialty dishes.
- Trained and mentored junior kitchen staff in cooking techniques and safety protocols.
- Streamlined food production processes to enhance efficiency and reduce waste.
- Maintained inventory control, ensuring fresh ingredients aligned with menu requirements.
- Implemented quality control measures for food safety compliance and consistency in dishes.
- Coordinated kitchen operations during peak service times to maximize productivity.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Kitchen Manager
Au Bon Pain
Wilmington, DE
09.1996 - 08.2020
- Oversaw daily kitchen operations, ensuring quality food preparation and adherence to safety standards.
- Managed inventory levels, coordinating timely orders to maintain stock and minimize waste.
- Trained and mentored kitchen staff, fostering a collaborative team environment and enhancing skills.
- Implemented streamlined processes, improving efficiency in food production workflows and service delivery.
- Conducted regular inspections of equipment and facilities, ensuring compliance with health regulations.
- Collaborated with management to establish budgetary guidelines for kitchen operations and labor costs.
- Analyzed customer feedback, adapting recipes and service approaches to improve guest satisfaction scores.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Education
High School Diploma -
Glasgow High
Newark Delaware01-1980
Skills
- Customer service
- Food storage
- Employee oversight
- Staff leadership
Certification
food service manager certificaftion]
- food service and retail production Training -
Timeline
Food Service Manager
HCSG Group
07.2025 - Current
Sous Chef
Stonegates
02.2020 - 03.2025
Kitchen Manager
Au Bon Pain
09.1996 - 08.2020
High School Diploma -
Glasgow High