Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Starcher

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Field Service Supervisor

Wanzl
06.2023 - Current
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.

Warehouse/Logistics Supervisor

Premium Balloon
09.2019 - Current
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated effectiveness of current or future logistical processes.

Warehouse/Logistics Management Supervisor

Sweet Amanda's
02.2015 - 08.2019
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Education

No Degree - Business Administration

Kent State University
Kent, OH

Skills

  • Customer Service Management
  • Managing service operations
  • Staff Management
  • Client Relationships
  • Workforce Management

Timeline

Field Service Supervisor

Wanzl
06.2023 - Current

Warehouse/Logistics Supervisor

Premium Balloon
09.2019 - Current

Warehouse/Logistics Management Supervisor

Sweet Amanda's
02.2015 - 08.2019

No Degree - Business Administration

Kent State University

Similar Profiles

CREATE PROFILE
William Starcher