William Starcher
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Field Service Supervisor
Wanzl
06.2023 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
Warehouse/Logistics Supervisor
Premium Balloon
09.2019 - Current
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated effectiveness of current or future logistical processes.
Warehouse/Logistics Management Supervisor
Sweet Amanda's
02.2015 - 08.2019
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
No Degree - Business Administration
Kent State University
Kent, OHSkills
- Customer Service Management
- Managing service operations
- Staff Management
- Client Relationships
- Workforce Management
Timeline
Field Service Supervisor
Wanzl
06.2023 - Current
Warehouse/Logistics Supervisor
Premium Balloon
09.2019 - Current
Warehouse/Logistics Management Supervisor
Sweet Amanda's
02.2015 - 08.2019
No Degree - Business Administration
Kent State University