WILLIAM STEVENSON
Tujunga,CA
Summary
Skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Enthusiastic and reliable professional, who takes pride in all aspects of work-ethic.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Server
Nick's
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server, Expeditor
The Counter
03.2017 - 05.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Facilitated smooth meal service by prioritizing ticket orders based on table size and dish complexity.
- Supported inventory management efforts, assisting in tracking supply levels and replenishing as needed.
Personal Training Director
LA Fitness
12.2017 - 06.2018
- Supervised and managed a team of personal trainers, providing ongoing support and professional development to ensure high-quality service delivery.
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Provided exceptional customer service by addressing member inquiries promptly and effectively resolving any issues or concerns that arose during their fitness journey.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Assistant Store Manager
Bulgarini Gelato
02.2014 - 02.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Spearheaded successful catering events, showcasing the restaurant''s signature dishes while maintaining impeccable standards of service.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Chef, Cashier
Mom's Grill
02.2015 - 04.2016
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
NCCA Accredited Certified Personal Trainer -
National Academy of Sports Medicine
12.2017
High School Diploma -
Ribet Academy
Los Angeles, California05.2014
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Guest Engagement
- Team Building and Leadership
- Staff Supervision
- Store Opening and Closing
- Attention to Detail
- POS Systems
- Mentoring and Coaching
- Microsoft Office Suite
Certification
NASM Personal Trainer Certification
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 5-10 staff members.
Software
Microsoft Office Suite
POS Systems
Timeline
Server
Nick's
05.2021 - Current
Personal Training Director
LA Fitness
12.2017 - 06.2018
Server, Expeditor
The Counter
03.2017 - 05.2021
Chef, Cashier
Mom's Grill
02.2015 - 04.2016
Assistant Store Manager
Bulgarini Gelato
02.2014 - 02.2017
NCCA Accredited Certified Personal Trainer -
National Academy of Sports Medicine
High School Diploma -
Ribet Academy
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