William Thompson

• Worked with underwriters to fix application problems and resolve issues.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.

• Worked closely with the sales team to maximize every opportunity.
• Used Dealertrack, Rout1 programs along with the DocuPAD

to work loans.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.