William Toole
Pensacola,FL
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Abeka
Pensacola, FL
05.2023 - Current
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Assisted in processing orders and managing customer accounts through internal systems.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Summer Camp Counselor
Teen Extreme Camp
Pensacola, FL
06.2023 - 07.2025
- Worked as a camp counselor for three summers, providing leadership and supervision for 20–30 campers per week.
- Coordinated games and activities, ensured smooth day-to-day operations, and built meaningful relationships that contributed to each child's growth and experience.
- Developed engaging lesson plans that aligned with camp objectives and camper interests.
Liquidation Project Lead
Allegro Home Entertainment
Elkhart, IN
01.2022 - 08.2022
- Coordinated the sale of luxury speakers and high-end audio equipment on eBay and Audiogon.
- Handled customer inquiries and provided support throughout the sales process.
- Managed shipping and logistics to ensure timely delivery of products.
Residential Roofer
Bran Roofing
South Bend, Indiana
05.2021 - 07.2021
- Supported lead roofers in executing debris removal and roof stripping operations.
- Organized logistics for material transport from trucks to roofs to support project timelines.
- Aided in installation of new roofs on residential properties and led quality assurance inspections post-installation.
Social Media Coordinator
Gates Automotive
South Bend, IN
05.2019 - 08.2020
- Increased brand visibility through effective management of media and social platforms for Gates Automotive.
- Produced and edited engaging photo and video content. Achieved extensive reach by publishing hundreds of posts across diverse social channels.
- Monitored and analyzed social media performance metrics, adjusting strategies for improved results.
Education
Bachelor of Science - Business Management
Pensacola Christian College
Pensacola, FL5 2026
Skills
- Customer service and relations
- Problem resolution
- Professional communication skills
- Customer relationship management (CRM)
- Collaborative mindset
- Project planning and coordination
- Attention to detail
- Tool proficiency
Timeline
Summer Camp Counselor
Teen Extreme Camp
06.2023 - 07.2025
Customer Service Agent
Abeka
05.2023 - Current
Liquidation Project Lead
Allegro Home Entertainment
01.2022 - 08.2022
Residential Roofer
Bran Roofing
05.2021 - 07.2021
Social Media Coordinator
Gates Automotive
05.2019 - 08.2020
Bachelor of Science - Business Management
Pensacola Christian College