Summary
Overview
Work History
Education
Skills
Timeline
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William Truscott

Knoxville,TN

Summary

Detail-oriented professional offering twenty years of experience in Customer Service and Technical Entertainment. Proficient in assessing bottlenecks in workflow and finding quick solutions to alleviate them. I draw from both of my professional backgrounds to competently provide genuine connections with customers and support my team in doing the same.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

Starbucks
Knoxville, TN
07.2024 - 05.2026
  • Led daily shift operations in a fast paced environment, ensuring beverage quality, speed of service, and strong customer experience
  • Coached team in maintain cleanliness, organization, and service standards
  • Identified workflow bottlenecks and adjusted staffing or task assignments to improve efficiency
  • Resolved escalated customer, staffing, and equipment issues to keep operations running smoothly
  • Processed sales, cash, and tip distribution with accuracy and accountability
  • Managed product and supply ordering based on store demand and inventory levels.

Barista / Barista Trainer

Starbucks
Atlanta, GA
07.2021 - 07.2024
  • Trained 14 new employees across all station responsibilities including, beverage crafting, food preparation, navigating the POS system, and proper preparation and safe storage of product.

Warehouse Assistant

Storyteller Effects
Atlanta, GA
10.2020 - 05.2021
  • Pulled rental orders of special effects equipment for large film productions, (Marvel, Netflix, Tyler Perry Studios)
  • Processed, repaired, and stored returned equipment

Automation Technician

Carnival Cruise Lines
Miami, FL
12.2015 - 05.2020
  • Operated, maintained, and repaired a full-stage Navigator and Mechatronics Automation system
  • Performed daily pre-show and post-show recalibrations to ensure safe and reliable operation
  • Managed supply needs by sourcing quotes, tracking inventory and ordering parts as needed
  • Assisted in the full overhaul and replacement of the system on two ships

Carpenter / Welder

Goodspeed Musicals
East Haddam, CT
08.2014 - 12.2015
  • Constructed, maintained, and repaired sets for a six show season between two spaces
  • Performed duties as deck chief of Goodspeed’s smaller venue
  • Supervised overhire employees during show installs

Education

Bachelor of Arts - Theatre

Muhlenberg College
Allentown, PA
05-2013

Skills

  • Team leadership
  • Workflow optimization
  • Customer service
  • Inventory management
  • POS, (use and diagnostics)
  • Automation Systems (use and diagnostics)
  • Organizational skills
  • Crisis management (in the event the cruise ship / theatre needed to be evacuated)

Timeline

Shift Supervisor

Starbucks
07.2024 - 05.2026

Barista / Barista Trainer

Starbucks
07.2021 - 07.2024

Warehouse Assistant

Storyteller Effects
10.2020 - 05.2021

Automation Technician

Carnival Cruise Lines
12.2015 - 05.2020

Carpenter / Welder

Goodspeed Musicals
08.2014 - 12.2015

Bachelor of Arts - Theatre

Muhlenberg College