Summary
Overview
Work History
Education
Skills
Interests
Timeline
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William Turner

MANASSAS,United States (+1)

Summary

Dynamic professional with a strong background in customer service honed at Sam's Club, and demonstrated superior analytical and briefing skills while at CIA Headquarters. Proven ability to enhance customer satisfaction through detailed analysis and effective communication. Recognized for exceptional cash handling accuracy and a commitment to service excellence, driving improvements in operational efficiency.

Overview

38
38
years of professional experience

Work History

Cashier

Sam's Club
03.2009 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Analyst

CIA Headquarters
07.1987 - 04.1995
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Wrote classified documents daily and publications for use by both senior government officials and the intelligence community.
  • Traveled worldwide to give classified briefings on a chemical warfare program.

Pastor (Ordained)

Church of Great Falls
01.1996 - 06.2005
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out the church's mission.
  • Mentored adult group members, offering guidance and support in their personal and spiritual lives.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Enhanced the congregation's spiritual growth by delivering thought-provoking and engaging sermons.
  • Designed innovative worship experiences that integrated contemporary elements alongside traditional practices.
  • Facilitated small Bible group discussions aimed at deepening participants' understanding of core biblical principles and themes.

Education

No Degree - School of Divinity/Practical Theology

Regent University
Virginia Beach, VA

Bachelor - Chemical Engineering

Georgia Institute of Technology
Atlanta, GA
07-1985

Skills

  • Customer service
  • Cash handling
  • Customer service excellence
  • Attention to detail
  • Patience and empathy
  • Professionalism and courtesy
  • Product knowledge
  • Dependability and reliability

Interests

  • Reading numerous scholarly books and papers
  • Subscriber to Academiaedu

Timeline

Cashier

Sam's Club
03.2009 - Current

Pastor (Ordained)

Church of Great Falls
01.1996 - 06.2005

Analyst

CIA Headquarters
07.1987 - 04.1995

No Degree - School of Divinity/Practical Theology

Regent University

Bachelor - Chemical Engineering

Georgia Institute of Technology

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