William Villegas
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Bartender
Middle Child
Las Vegas, NV
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barback
Papi Steak
Las Vegas, NV
11.2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
Server
Cafe Americano
Las Vegas, NV
04.2021 - 04.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Lead Food Runner/Expo
Hakkasan Restaurant
Las Vegas, NV
09.2019 - 10.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Server
Grand Lux Cafe
Las Vegas, NV
01.2016 - 08.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Lead Barback
B&B Burger & Beer
Las Vegas, NV
01.2015 - 01.2016
- Restocked ice, condiments and snacks.
- Replaced empty kegs and soda syrups.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Education
Personal Training & Sports Nutrition -
ATI Career Training Center
Las Vegas, NV06.2019
Skills
- Guest Relations Management
- Food and Beverage Pairings
- Sales Expertise
- High-Volume Dining
- Wine and Liquor Service
- Natural Leadership
Timeline
Bartender
Middle Child
06.2024 - Current
Barback
Papi Steak
11.2023 - Current
Server
Cafe Americano
04.2021 - 04.2024
Lead Food Runner/Expo
Hakkasan Restaurant
09.2019 - 10.2022
Server
Grand Lux Cafe
01.2016 - 08.2020
Lead Barback
B&B Burger & Beer
01.2015 - 01.2016
Personal Training & Sports Nutrition -
ATI Career Training Center