Summary
Overview
Work History
Education
Skills
Websites
Timeline
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William Walsh

Wallingford,CT

Summary

Dynamic Operations Manager with a proven track record at Amazon, excelling in team leadership and process improvement. Expert in KPI monitoring and forecasting, ensuring timely delivery of 250,000 units. Committed to employee development and safety compliance, driving operational excellence and enhancing customer satisfaction through strategic initiatives.

Overview

17
17
years of professional experience

Work History

Operations Manager

Amazon
Charlton, MA
01.2022 - Current
  • Leads a team of three salaried managers and 50+ Amazon Associates
  • Forecasts weekly and daily volume to meet headcount demands
  • Monitors key performance indicators to ensure targets are met, while also identifying areas of opportunities for process improvements
  • Works closely with fellow support teams to facilitate efficient operations within all outbound departments in the Fulfillment Center
  • Ensures 250,000 units depart the facility on time to meet customer promises, while prioritizing safety and team development
  • Recently earned the title of subject matter expert for the outbound dock department, responsible for driving process improvements and ensuring outbound dock exceeds KPI metrics in safety, cost and quality
  • Promoted from Area Manager -2023

Retail Manager

Hamden Sports Center
Hamden, CT
01.2022 - Current
  • Responsible for leading retail operations at the largest of four locations
  • Leads a team of two to three associates per shift, focusing on customer experience and overall store operations
  • Ensures product availability, through assisting with annual booking orders, and shares responsibility of managing inventories, through ordering and transferring products for all four locations
  • Operates the organization’s online selling platform, focusing on selling dwelling inventories from the retail floor

Operations Manager

FedEx Ground
Middletown, CT
01.2021 - 12.2021
  • Lead a team of 5-20 package handlers on inbound and outbound operations
  • Responsible for strategizing package flows and package handler assignments to ensure efficient and quality loading and unloading to ensure on time delivery of packages, while focusing on safety and employee development

Field Support Manager

IMCORP
Manchester, CT
01.2013 - 12.2021
  • Led a newly created team ensuring efficient and quality real time support to field associates performing testing on underground cables for both utilities and renewable energy sites
  • Led initiative for development and adoption of a new support ticketing system and knowledge base
  • Generated and reviewed metrics to identify opportunities for new processes or improvements for current processes
  • Coordinated schedules to ensure 24-hour support to field associates when needed
  • Promoted from Analysis Team Manager- 2020
  • Promoted from Software Lifecycle Specialist-2017
  • Promoted from Signal Analyst- 2015

Assistant Manager

HockeyGear.com
Northford, CT
01.2012 - 12.2013
  • Led a team of seven employees
  • Providing customer service for both in store and online sales
  • Managed inventories and shipping and receiving
  • Worked with local youth hockey organizations on team sales and orders

Field Service Specialist

Dish Network LLC
North Haven, CT
01.2008 - 12.2012
  • Promoted within 6 months
  • Performed installation and troubleshooting of satellite television services

Education

Business Administration (B.A.) -

Arizona State University
Tempe, AZ
08.2021

Engineering Pathways Program -

Gateway Community College
New Haven, CT
01.2015

Industrial, Commercial & Residential Electrician -

Porter and Chester Institute
Branford, CT
01.2008

Skills

  • Business Leadership and Management
  • Team Building and Mentoring
  • Shipping and Receiving
  • Timely Internal and External Customer Satisfaction
  • Software Testing & Releasing
  • Retail Leadership
  • Microsoft Suite
  • Jira Service Desk
  • Opsgenie
  • 5S Champion
  • Process Improvement
  • Team leadership
  • Inventory management
  • KPI monitoring
  • Forecasting
  • Customer experience
  • Employee training
  • Operations management
  • Performance optimization
  • Safety compliance

Timeline

Operations Manager

Amazon
01.2022 - Current

Retail Manager

Hamden Sports Center
01.2022 - Current

Operations Manager

FedEx Ground
01.2021 - 12.2021

Field Support Manager

IMCORP
01.2013 - 12.2021

Assistant Manager

HockeyGear.com
01.2012 - 12.2013

Field Service Specialist

Dish Network LLC
01.2008 - 12.2012

Business Administration (B.A.) -

Arizona State University

Engineering Pathways Program -

Gateway Community College

Industrial, Commercial & Residential Electrician -

Porter and Chester Institute

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William Walsh