William Watkins
Columbia,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Millwork Sales Specialist
Lowe's
09.2022 - Current
- Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
- Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
- Maintained and kept department stocked and organized.
Department Manager
Lowe's
06.2013 - 09.2022
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established clear performance expectations for staff members which led to increased accountability.
- I have been department manager over Pro, Lumber, Electrical and plumbing.
Electrical Pro
Lowe's
09.2011 - 06.2013
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of industry trends, ensuring accurate information was relayed to customers.
- Increased customer satisfaction by providing expert advice on electrical products and solutions.
- Maintained a clean well stock department for customers
Seasonal Lawn and Garden
Lowe's
03.2011 - 09.2011
- Created special clearance racks to move older, out-of-season and less attractive plants quickly.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Collaborated with team members to create visually appealing displays that showcased seasonal plants and products.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Education
Associate of Science - Information Technology
Columbia Community College
Columbia TN09-2007
Timeline
Millwork Sales Specialist
Lowe's
09.2022 - Current
Department Manager
Lowe's
06.2013 - 09.2022
Electrical Pro
Lowe's
09.2011 - 06.2013
Seasonal Lawn and Garden
Lowe's
03.2011 - 09.2011
Associate of Science - Information Technology
Columbia Community College
Similar Profiles
NATHAN MUAMBANATHAN MUAMBA
Department Manager at Lowe'sDepartment Manager at Lowe's
Peter LeccesePeter Leccese
Sales Associate at Lowe'sSales Associate at Lowe's
Katelyn KorbeKatelyn Korbe
Cashier at Lowe'sCashier at Lowe's
Jamal HaywoodJamal Haywood
Loaders/Stockers at Lowe'sLoaders/Stockers at Lowe's
Daniel JamesDaniel James
Cocktail Server at 1799 Kitchen and Bar RoomCocktail Server at 1799 Kitchen and Bar Room