Zachary McCoy
Lockbourne,OH
Summary
Versatile and results-oriented professional with a proven track record at Arctic IT and Lowe's Home Improvement. Excelled in material handling and problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in forklift operation and teamwork, consistently achieving and surpassing goals. Demonstrated ability to train peers and improve processes, contributing to a safer and more productive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Millwork Sales Specialist
Lowes Home Improvment
03.2024 - Current
- Organized storage spaces for easy use and error-free inventory tracking.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Moved bulk customer orders with safe operation of forklifts.
Warehouse Associate
Amazon
09.2023 - 02.2024
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
Tech Analyst
Arctic IT
02.2023 - 08.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Mail Handler Assistant
United States Post Office
08.2020 - 08.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Customer Service Associate
Home Depot
10.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Teays Valley High School
Ashville, OH05-2021
Skills
- Warehouse Safety
- Material Handling
- Narrow-Aisle Reach Lift, Order Picker, Drivable PSL, IV Forklift operation
- Loading and unloading
- Task Prioritization
- Teamwork and Collaboration
- Problem-solving aptitude
Certification
- Forklift Certified, Fusion - 10/20/2024-Current
Timeline
Millwork Sales Specialist
Lowes Home Improvment
03.2024 - Current
Warehouse Associate
Amazon
09.2023 - 02.2024
Tech Analyst
Arctic IT
02.2023 - 08.2023
Mail Handler Assistant
United States Post Office
08.2020 - 08.2022
Customer Service Associate
Home Depot
10.2019 - 08.2020
- Forklift Certified, Fusion - 10/20/2024-Current
High School Diploma -
Teays Valley High School
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