William Word
Pensacola,FL
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
19
19
years of professional experience
Work History
Owner
Pinnacle Cleaning Group LLC
Hot Springs, AR
12.2023 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Developed and implemented janitorial policies and procedures.
- Conducted regular inspections of janitorial staff performance, ensuring quality standards are met.
- Ensured all janitorial equipment is maintained and in working order.
- Managed the daily scheduling of janitors to ensure adequate coverage for all areas needing cleaning services.
- Supervised a team of custodians to ensure tasks were completed efficiently and effectively.
- Trained new employees in safety protocols, sanitization techniques, and standard operating procedures.
- Resolved customer complaints regarding cleanliness or maintenance issues promptly and professionally.
- Monitored supply levels and placed orders as necessary for replenishment of cleaning materials.
- Communicated regularly with management concerning progress updates on projects or any other matters that require attention.
- Checked quality of work regularly through inspections and official assessments.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
Body Shop Parts Manager
World Ford Pensacola
Pensacola, FL
03.2017 - 12.2017
- Assisted technicians in locating hard-to-find parts by researching alternative sources of supply.
- Created purchase orders for purchased materials and tracked delivery status.
- Evaluated returned items for warranty claims or exchange opportunities.
- Implemented process improvements to optimize efficiency of order fulfillment operations.
- Received, examined and reshelved returned parts.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Conducted regular inventory audits to maintain accuracy and accountability.
Sales Consultant
World Ford Pensacola
Pensacola, FL
06.2005 - 03.2017
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
- Maintained accurate records of all sales activities in the CRM system.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Addressed customer questions and concerns regarding products and services.
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FL05-2005
Skills
- Sales Leadership
- Business Planning
- Negotiation
- Hiring and staffing
- Customer Relations
- Staff Management
Timeline
Owner
Pinnacle Cleaning Group LLC
12.2023 - Current
Body Shop Parts Manager
World Ford Pensacola
03.2017 - 12.2017
Sales Consultant
World Ford Pensacola
06.2005 - 03.2017
High School Diploma -
West Florida High School/Technical