William (Andrew) Stafford
Hendersonville,TN
Summary
Objective: To seek and maintain full-time position that offers professional challenges utilizing interpersonal, time management and problem-solving skills.
Adept Retail Restaurant Shift Leader with a proven track record at Moe's Southwest Grille, enhancing team performance and customer satisfaction through innovative process improvements and effective conflict resolution. Skilled in POS System Operation and Team Leadership, I boosted productivity and maintained a safe, efficient work environment. Achieved significant improvements in operations support and employee training, ensuring high-quality service and operational excellence.
Passionate Weight Lifting Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
3
3
years of professional experience
Work History
Shift Leader
Moe's Southwest Grille
08.2021 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed and implemented new processes and procedures to streamline operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Station Camp High School
Gallatin, TN05.2022
Skills
- Production Scheduling
- Operations Support
- Equipment Troubleshooting
- Production Reporting
- Customer Service Management
- Operations Management
- POS System Operation
- Team motivation
- Problem-Solving
- Team Leadership
- Strong verbal and written communication
- Creative Problem-Solving
- Cash Handling
- Professional Appearance
- Safety processes and procedures
- Positive Attitude
- Flexible Schedule
- Quality Inspections
- Decision-making capabilities
- Employee Scheduling
Accomplishments
As a passionate Weight Lifting Trainer, I have worked hard to learn about my own body and have been able to make significant achievements towards my own training goals. I organize meal plans and nutrition guidelines, regularly set up and maintain varying exercise and lifting programs, as well as assist others in achieving their fitness and nutrition goals.
Timeline
Shift Leader
Moe's Southwest Grille
08.2021 - Current
High School Diploma -
Station Camp High School
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